On April 30, 2024, at 14:56 UTC, we became aware of an issue with exports via the New User Experience (NUX). This issue affected all regions.

Our investigation identified that NUX pages with process actions that contained file exports were impacted - normal export actions were unaffected. A release to a related component, made earlier that day, had caused the issue. We reverted the release and full service was restored at 15:02 UTC.

To prevent a recurrence of this issue, we have expanded the testing scenarios for this component and are assessing additional monitoring for export functionality.

We apologize for any impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users.

If you have further questions or concerns, please visit the Anaplan Support website. Thank you for your patience during this situation and thank you for being an Anaplan customer.