Resolved -
The incident has been resolved, and service has been restored. If you’re still experiencing issues, please contact Anaplan support for further assistance.
We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Aug 27, 19:43 UTC
Update -
The underlying issue has been resolved and service has been restored. We have identified a number of stuck workspaces, which we are working to resolve.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Aug 27, 17:55 UTC
Update -
The underlying issue has been resolved and service has been restored. We have identified a number of stuck workspaces, which we are working to resolve.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Aug 27, 15:47 UTC
Update -
Service has now been restored; we are continuing to review workspaces across all regions to ensure that everything is working as expected.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Aug 27, 15:01 UTC
Monitoring -
Service has now been restored; you should now be able to resume normal activities by refreshing your browser.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Aug 27, 14:13 UTC
Update -
We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Aug 27, 13:47 UTC
Identified -
We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible.
We estimate service will be restored in approximately 30 minutes.
*Please note the estimated time to resolution is an approximation based on information we have at this stage and is subject to change.
Aug 27, 13:18 UTC
Investigating -
We are currently investigating an issue resulting in some customers not being able to load models.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Aug 27, 12:59 UTC