All Systems Operational
Anaplan Data Center - US East Operational
Anaplan Data Center - US West Operational
Anaplan Data Center - Netherlands Operational
Anaplan Data Center - Germany Operational
Anaplan Google Cloud - Dedicated Operational
Anaplan Amazon Cloud - Dedicated Operational
Anaplan Google Cloud Public - US East Operational
Anaplan Google Cloud Public - Japan Operational
Anaplan Amazon Cloud Public - US Operational
Anaplan Google Cloud Public - Canada Operational
Anaplan Amazon Cloud - Australia Operational
Anaplan Amazon Cloud - Europe Operational
Anaplan Amazon Cloud Public - Europe Operational
Anaplan Google Cloud Public - Saudi Arabia Operational
Integration and Extensions Operational
Anaplan Community Operational
Anaplan Website Operational
Anaplan Learning Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024
Canceled: November 23, Scheduled Platform Maintenance
Completed - We have canceled the scheduled maintenance window for Saturday, November 23, 2024, from 9:00 p.m. to 01:00 a.m. UTC.

There are no further scheduled maintenance windows for 2024.
Nov 20, 16:22 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 20, 12:48 UTC
Scheduled - Anaplan will be making enhancements to the platform on Saturday, November 23 2024, from 9:00 p.m. to 01:00 a.m. UTC.

These infrastructure changes enable us to continue delivering cutting-edge platform features that will help you seamlessly navigate Anaplan and accelerate your decision-making.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.
Nov 14, 10:08 UTC
Platform Alerts
Resolved - We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Nov 20, 13:06 UTC
Update - General CloudWorks performance has improved and the service now appears to be functioning as expected. Integration back log continues to take time to clear back to normal levels and we are closely monitor activity until it is complete.

We will provide an update in 30 minutes or upon resolution.
Nov 20, 12:33 UTC
Update - We are aware of an issue impacting customers’ ability to run CloudWorks integrations in the following region:
Anaplan Data Center - Netherlands

We continue to investigate the service and corresponding network and infrastructure. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Nov 20, 12:08 UTC
Investigating - We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Nov 20, 11:36 UTC
Nov 19, 2024
Platform Alerts
Resolved - We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Nov 19, 20:14 UTC
Monitoring - Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Nov 19, 19:36 UTC
Update - Thank you for your patience as we continue to investigate this issue. We are seeing some integrations complete; however, overall performance is degraded. We are currently engaged in a deep dive of the infrastructure that underpins the service.

Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Nov 19, 19:13 UTC
Investigating - We are seeing reoccurrence of slowness in CloudWorks integrations.

Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Nov 19, 18:43 UTC
Monitoring - Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Nov 19, 18:25 UTC
Investigating - We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Nov 19, 18:14 UTC
Nov 18, 2024
Platform Alerts
Resolved - We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Nov 18, 17:02 UTC
Monitoring - Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Nov 18, 16:02 UTC
Identified - We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Nov 18, 15:55 UTC
Investigating - We are currently investigating an issue resulting in some customers not being able to load models.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Nov 18, 15:49 UTC
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Platform Alerts
Resolved - We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Nov 13, 14:10 UTC
Update - CloudWorks continues to function as expected. The integration backlog is processing and will take time to clear back to normal levels.

We are closely monitoring progress and will provide an update in 60 minutes or upon resolution.
Nov 13, 13:11 UTC
Monitoring - General CloudWorks performance has improved and the service now appears to be functioning as expected. Integration back log continues to take time to clear back to normal levels and we are closely monitor activity until it is complete.

We will provide an update in 30 minutes or upon resolution
Nov 13, 12:40 UTC
Update - We have adjusted how we have scaled the resources and are currently monitoring progress. We have seen improvements; however, we expect the integration back log to continue to take time to clear back to normal levels.

We are currently assessing further options and will provide an update in 30 minutes or upon resolution.
Nov 13, 12:03 UTC
Update - We are aware that some CloudWorks and PlanIQ integrations continue to run slowly in Anaplan Data Center - Netherlands. This is due to a build up of integrations while the platform was unavailable.

We have adjusted how we have scaled the resources and are currently monitoring progress. We will provide an update in 30 minutes or upon resolution.
Nov 13, 11:33 UTC
Update - We are aware that some integrations continue to run slowly in Anaplan Data Center - Netherlands. This is due to a build up of integrations while the platform was unavailable.

We have scaled up the resources to improve the overall processing time of integrations but have not seen any significant improvement. We are currently assessing further options and will provide an update in 30 minutes or upon resolution.
Nov 13, 11:02 UTC
Update - We are aware that some integrations continue to run slowly in Anaplan Data Center - Netherlands. This is due to a build up of integrations while the platform was unavailable.

We have scaled up the resources to improve the overall processing time of integrations and are currently monitoring progress.

We will provide a further update in 30 minutes or upon resolution.
Nov 13, 10:34 UTC
Update - Some integrations continue to run slowly in the following regions:

Anaplan Data Center - Netherlands

This is due to a build up of integrations while the platform was unavailable. We are currently processing the backlog and will provide a further update in 30 minutes or upon resolution.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support.
Nov 13, 10:04 UTC
Update - We are aware that some integrations continue to run slowly in the following regions:

Anaplan Data Center - Netherlands

This is due to a build up of integrations while the platform was unavailable. We are currently processing the backlog and will provide a further update in 30 minutes or upon resolution. Integrations in Anaplan Data Center - Germany are now running normally.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support.
Nov 13, 09:36 UTC
Identified - We are aware that some integrations are running slowly in the following regions:
Anaplan Data Center - Netherlands
Anaplan Data Center - Germany
This is due to a build up of integrations while the platform was unavailable. We are currently processing the backlog and will provide a further update in 30 minutes or upon resolution.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support.
Nov 13, 09:12 UTC
Monitoring - Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Nov 13, 08:12 UTC
Update - Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Nov 13, 07:38 UTC
Update - Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Nov 13, 06:59 UTC
Update - Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Nov 13, 06:30 UTC
Update - Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Nov 13, 06:01 UTC
Update - Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Nov 13, 05:29 UTC
Update - Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Nov 13, 05:00 UTC
Update - We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Nov 13, 04:32 UTC
Investigating - We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Nov 13, 03:58 UTC
Monitoring - Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Nov 13, 02:45 UTC
Update - The investigation is still in progress as we see the issue is impacting customers’ ability to access the Anaplan Platform.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Nov 13, 02:25 UTC
Update - We still investigating the issue impacting customers’ ability to access the Anaplan Platform.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Nov 13, 02:03 UTC
Investigating - We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Nov 13, 01:47 UTC
Nov 12, 2024
Authentication error logging via Api
Resolved - Our monitoring system reported a false positive and we treat every incident as a priority while we investigate. We pride ourselves on being transparent, communicative, and proactive. Thank you for choosing Anaplan and we value your partnership. If you have any questions, concerns, or comments, please don't hesitate to contact us at support@anaplan.com.
Nov 12, 07:19 UTC
Monitoring - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Nov 12, 07:12 UTC
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
November 9, Scheduled Platform Maintenance; Platform Unavailable
Completed - The scheduled maintenance has been completed.
Nov 9, 23:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 21:00 UTC
Scheduled - Anaplan will be making enhancements to the platform on Saturday, November 9th 2024 from 9:00 p.m. to 01:00 a.m. UTC.

These infrastructure changes enable us to continue delivering cutting-edge platform features to help you seamlessly navigate Anaplan and ultimately, speed decision-making.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan
Oct 31, 14:18 UTC
Nov 8, 2024
Platform Alerts
Postmortem - Read details
Nov 15, 10:46 UTC
Resolved - We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Nov 8, 12:43 UTC
Monitoring - Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Nov 8, 12:37 UTC
Update - We are still experiencing issues within Anaplan Data Center - US West which are under investigation.

Full service has been restored across the following regions:

Anaplan Data Center - US East
Anaplan Data Center - Germany
Anaplan Data Center - Netherlands
Anaplan Google Cloud Public - US East
Anaplan Google Cloud Public - Japan
Anaplan Amazon Cloud Public – US
Anaplan Amazon Cloud Public - Europe

Currently, we do not yet have a time to full resolution. We will provide further updates in 30 minutes or upon resolution.
Nov 8, 12:23 UTC
Update - We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Nov 8, 12:14 UTC
Update - We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Nov 8, 12:03 UTC
Update - We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Nov 8, 11:56 UTC
Identified - We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Nov 8, 11:28 UTC
Investigating - We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Nov 8, 11:18 UTC
Nov 7, 2024

No incidents reported.

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