Postmortem -
Read details
Aug 4, 17:55 UTC
Resolved -
We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any questions, concerns, or continue to experience errors, please do not hesitate to contact us at Anaplan Support.
Aug 2, 06:19 UTC
Monitoring -
Service has now been restored; you should now be able to resume normal activities. Our engineers will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support.
We will provide a final update to you when we consider this situation fully resolved.
Aug 2, 05:57 UTC
Update -
We have identified the likely cause of the issue, and we are focused right now on restoring your service as quickly as possible.
ESTIMATED TIME TO RESOLUTION: We estimate service will be restored in approximately 45 minutes.
*Please note the estimated time to resolution is an approximation based on information we have at this stage and is subject to change.
Aug 2, 05:23 UTC
Identified -
We have identified the likely cause of the issue, and we are focused right now on restoring your service as quickly as possible. We will provide further updates in 30 minutes. Thank you for your patience while we work through this issue.
Aug 2, 04:53 UTC
Investigating -
Thank you for your patience as we continue to investigate this issue.
We will continue to provide updates to you as we work to resolve this issue as quickly as possible.
If you have any questions or concerns, please do not hesitate to contact us at Anaplan Support.
Aug 2, 04:34 UTC
Update -
We are diligently working to restore service related to recent customer reported issues. Additional updates will be posted to this page until service is restored or there is an estimated time to resolution.
Aug 2, 04:01 UTC
Identified -
We have identified the issue preventing customers accessing the Anaplan Platform. Our engineers are actively working to restore service and determine the root cause. Updates will be posted to this page as they become available.
Aug 2, 03:32 UTC
Update -
We are continuing to investigate the reported issues regarding Anaplan accessibility. We will provide regular updates on this page as we diligently work to resolve this issue(s). Please contact Anaplan Customer Care at support@anaplan.com if you continue to experience issues. Thank you for bearing with us.
Aug 2, 02:57 UTC
Investigating -
We are investigating a potential issue impacting Anaplan Platform.
We will provide regular updates on this page until the issue is resolved.
Aug 2, 02:42 UTC