All Systems Operational
US Anaplan Platform Operational
EU Anaplan Platform Operational
Integration and Extensions Operational
Anaplan Community Operational
Anaplan Website Operational
Anaplan Learning Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
October 24, 2020 Scheduled Maintenance Oct 24, 01:00-05:30 PDT
Anaplan will be making enhancements to the platform on Saturday, October 24, 2020 from 1:00 p.m. to 5:30 p.m. PDT. This window has been extended by 30 minutes to incorporate infrastructure enhancements that are designed to deliver new capabilities and features for an optimal planning experience.

Upcoming end of support for Business Map:
To further our commitment at Anaplan to deliver a best-in-class experience, we will be sunsetting the Business Map feature and ending user access to it by late November 2020. We are making room for new exciting features that are currently in development. Check out our roadmap for a look at what we’re working on for the future of Anaplan.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.

Maintenance by major time zone:

Honolulu (U.S.A.)
Saturday, October 24, 2020 at 10:00 AM (HST)

San Francisco (U.S.A.)
Saturday, October 24, 2020 at 1:00 PM (PDT)

Denver (U.S.A.)
Saturday, October 24, 2020 at 2:00 PM (MDT)

Minneapolis (U.S.A.)
Saturday, October 24, 2020 at 3:00 PM (CDT)

New York (U.S.A.)
Saturday, October 24, 2020 at 4:00 PM (EDT)

Buenos Aires (Argentina)
Saturday, October 24, 2020 at 5:00 PM (ART)

London (United Kingdom)
Saturday, October 24, 2020 at 9:00 PM (BST)

Paris (France)
Saturday, October 24, 2020 at 10:00 PM (CEST)

Moscow (Russia)
Saturday, October 24, 2020 at 11:00 pm (MSK)

New Delhi (India)
Sunday, October 25, 2020 at 1:30 AM (IST)

Singapore
Sunday, October 25, 2020 at 4:00 AM (SGT)

Japan
Sunday, October 25, 2020 at 5:00 AM (JST)

Sydney (Australia)
Sunday, October 25, 2020 at 6:00 AM (AEST)

Auckland (New Zealand)
Sunday, October 25, 2020 at 8:00 AM (NZST)
Posted on Oct 15, 07:47 PDT
Past Incidents
Oct 19, 2020

No incidents reported today.

Oct 18, 2020
Unplanned Outage
Resolved - We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Oct 18, 23:58 PDT
Monitoring - Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.
Oct 18, 23:43 PDT
Identified - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Oct 18, 23:25 PDT
Update - We are continuing to investigate this issue.
Oct 18, 23:24 PDT
Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Oct 18, 23:16 PDT
Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020
Unplanned Outage
Resolved - We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Oct 15, 04:19 PDT
Identified - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Oct 15, 03:53 PDT
Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Oct 15, 03:42 PDT
Oct 14, 2020

No incidents reported.

Oct 13, 2020
October 13 No Downtime Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 09:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 09:00 PDT
Scheduled - We will be making updates to the technology behind our navigation menu on Tuesday, October 13, 2020 from 9 a.m. to 11 a.m. PDT.

This update at no point will impede your access to Anaplan content or data. While we do not anticipate a large customer impact, some customers working in Anaplan may be unable to access certain navigation menu items for up to 5 minutes during this window. If this happens, refresh your window after 5 minutes to access all content again.
Oct 13, 07:35 PDT
Oct 12, 2020

No incidents reported.

Oct 11, 2020
Unplanned Outage
Resolved - We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Oct 11, 03:30 PDT
Investigating - Thank you for your patience as we continue to investigate reports of Anaplan accessibility issues. If you continue to experience issues please don’t hesitate to contact us at support@anaplan.com.
Oct 11, 02:26 PDT
Identified - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Oct 11, 01:55 PDT
Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Oct 11, 01:26 PDT
Oct 10, 2020
October 10 Anaplan Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 16:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 13:00 PDT
Scheduled - Anaplan will be making enhancements to the platform on Saturday, October 10, 2020 from 1:00 p.m. to 5:00 p.m. PDT.

During this maintenance we will be improving availability and reliability for API services.

We will also be ending support for Transport Layer Security (TLS) 1.1 to align with industry-tested best practices. Impacted customers have already been contacted about this change and have upgraded to integrate with the TLS 1.2 protocol. As long as your APIs integrate with TLS 1.2, you will not be impacted. You can read more about this deprecation in our blog post, posted in July.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.

Maintenance by major time zone:

Honolulu (U.S.A.)
Saturday, October 10 2020 at 10:00 AM (HST)

San Francisco (U.S.A.)
Saturday, October 10 2020 at 1:00 PM (PDT)

Denver (U.S.A.)
Saturday, October 10 2020 at 2:00 PM (MDT)

Minneapolis (U.S.A.)
Saturday, October 10 2020 at 3:00 PM (CDT)

New York (U.S.A.)
Saturday, October 10 2020 at 4:00 PM (EDT)

Buenos Aires (Argentina)
Saturday, October 10 2020 at 5:00 PM (ART)

London (United Kingdom)
Saturday, October 10 2020 at 9:00 PM (BST)

Paris (France)
Saturday, October 10 2020 at 10:00 PM (CEST)

Moscow (Russia)
Saturday, October 10 2020 at 11:00 PM (MSK)

New Delhi (India)
Sunday, October 11 2020 at 1:30 AM (IST)

Singapore
Sunday, October 11 2020 at 4:00 AM (SGT)

Japan
Sunday, October 11 2020 at 5:00 AM (JST)

Sydney (Australia)
Sunday, October 11 2020 at 6:00 AM (AEST)

Auckland (New Zealand)
Sunday, October 11 2020 at 9:00 AM (NZDT)
Oct 1, 08:05 PDT
Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

Oct 6, 2020

No incidents reported.

Oct 5, 2020

No incidents reported.

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