Anaplan Status

Aug 3, 2020

Resolved - We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Aug 3, 02:25 PDT

Monitoring - Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.
Aug 3, 02:18 PDT

Identified - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Aug 3, 02:10 PDT

Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Aug 3, 01:34 PDT

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

July 31 2020: No downtime maintenance

Completed - The scheduled maintenance has been completed.
Jul 31, 06:48 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 01:00 PDT

Scheduled - Anaplan will be making enhancements to the platform on Friday, July 31 from 1:00 am to 9:00 am PDT. While the upgrade will occur over a total of eight hours, individual customer impact should be non-existent or limited to less than 10 minutes, as and when individual workspaces are restarted after the updates. No processes or data will be impacted by this release.

Import remediation:
We have detected that module imports containing dates in U.S. format (MM/DD/YYYY) may not import the date values, meaning users may not see updates to date-formatted cells. This would only occur for U.S. date imports that have no date format mapping or no locale set for the import file, and only for imports since the Saturday, July 25 release.

We advise customers who run automated data loads to check the failure dump output files for the appearance of failed rows due to "Invalid date" errors. We also advise users verify imports with failed date rows (empty/previous date values) are re-run.

This issue should be resolved with the July 31 release, so that we will continue to provide our customers with a robust and resilient Anaplan experience.
Jul 30, 02:51 PDT

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

July 25 Anaplan Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 16:57 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 13:00 PDT

Scheduled - Anaplan will be making enhancements to the platform on Saturday, July 25, 2020 from 1:00 p.m. to 5:00 p.m. PDT.

These infrastructure enhancements are designed specifically with our users in mind. Platform updates deliver new capabilities and features that deliver an optimal planning experience.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.

Maintenance by major time zone:

Honolulu (U.S.A.)
Saturday, July 25, 2020 at 10:00 AM (HST)

San Francisco (U.S.A.)
Saturday, July 25, 2020 at 1:00 PM (PDT)

Denver (U.S.A.)
Saturday, July 25, 2020 at 2:00 PM (MDT)

Minneapolis (U.S.A.)
Saturday, July 25, 2020 at 3:00 PM (CDT)

New York (U.S.A.)
Saturday, July 25, 2020 at 4:00 PM (EDT)

Buenos Aires (Argentina)
Saturday, July 25, 2020 at 5:00 PM (ART)

London (United Kingdom)
Saturday, July 25, 2020 at 9:00 PM (BST)

Paris (France)
Saturday, July 25, 2020 at 10:00 PM (CEST)

Moscow (Russia)
Saturday July 25, 2020 at 11:00 pm (MSK)

New Delhi (India)
Sunday July 26, 2020 at 1:30 AM (IST)

Singapore
Sunday July 26, 2020 at 4:00 AM (SGT)

Japan
Sunday July 26 2020 at 5:00 AM (JST)

Sydney (Australia)
Sunday July 26, 2020 at 6:00 AM (AEST)

Auckland (New Zealand)
Sunday July 26, 2020 at 8:00 AM (NZST)
Jul 16, 04:30 PDT

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.

Jul 22, 2020

No incidents reported.

Jul 21, 2020

Unplanned Outage

Postmortem - Read details
Jul 30, 15:11 PDT

Resolved - We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Jul 21, 23:23 PDT

Monitoring - Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.
Jul 21, 23:20 PDT

Identified - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Jul 21, 22:27 PDT

Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Jul 21, 22:12 PDT

Jul 20, 2020

No incidents reported.