Resolved -
We have confirmed that the issue is now resolved.
We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Apr 16, 22:54 UTC
Update -
Service has been restored; you should now be able to resume normal activities.
We will continue to monitor the platform while we finalize the full redundancy and ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Apr 16, 22:39 UTC
Monitoring -
Initial reports indicate positive outcomes of the mitigation activities. We are closely monitoring the situation while we finalize our final steps and health checks.
All activities in US2 appear to be functioning again.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Apr 16, 22:10 UTC
Update -
Thank you for your patience as we continue to investigate this US2 region issue. Currently, we continue to work with our third-party provider to establish mitigation steps. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Apr 16, 21:52 UTC
Update -
Thank you for your patience as we continue to investigate this US2 region issue. Currently, we have escalated this issue with our third-party provider and are currently working with them to mitigate the issue. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Apr 16, 21:18 UTC
Update -
Thank you for your patience as we continue to investigate this issue impacting US2. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Apr 16, 20:49 UTC
Update -
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Apr 16, 20:35 UTC
Investigating -
We are currently investigating an issue resulting in some customers not being able to load models.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Apr 16, 20:22 UTC