Resolved -
We have confirmed that the issue is now resolved.
We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Jun 22, 10:52 UTC
Monitoring -
Service has now been restored; you should now be able to resume normal activities.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Jun 22, 10:22 UTC
Update -
Our teams confirm that the CloudWorks integration backlog is actively processing and recovering. Access to opening models remains fully restored and stable. We are continuing to monitor the integration queues closely as jobs complete, and we will provide our next status update in 30 minutes.
Jun 22, 10:05 UTC
Update -
We are pleased to report that all issues affecting model loading have been fully resolved, and normal access has been restored. Additionally, CloudWorks integrations are running again, and our teams are currently processing the accumulated backlog of queued jobs.
We are monitoring the queue progression closely to ensure all delayed integrations complete successfully. We will provide our next update in 30 minutes or once the backlog is fully cleared.
Jun 22, 09:36 UTC
Update -
We are currently proceeding with the final remediation steps while continuing our investigation into the root cause. Customers should now be able to open models, though some may still encounter temporary delays; however, CloudWorks integrations are not yet completing. We are monitoring these recovery steps closely to ensure full system stability and will continue to provide updates every 30 minutes.
Jun 22, 09:25 UTC
Identified -
We are progressing with active mitigation steps to resolve the disruption affecting Model opening and CloudWorks integrations.
Initial reports indicate positive outcomes from these activities. Our engineering teams are closely monitoring system stability while we complete the remaining mitigation steps to ensure a full and durable recovery.
We will continue to provide updates every 30 minutes as we work to bring all systems back to standard operations.
Jun 22, 08:52 UTC
Update -
We are actively investigating a service disruption currently affecting customers' ability to open Models. This issue is also affecting CloudWorks Integrations.
Our engineering teams are prioritizing this issue and evaluating immediate mitigation steps to restore full service as quickly and safely as possible.
We do not yet have an estimated time to resolution, but will provide progress updates every 30 minutes or sooner.
Jun 22, 08:23 UTC
Update -
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Jun 22, 07:48 UTC
Investigating -
We are currently investigating an issue resulting in some customers not being able to load models.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Jun 22, 07:29 UTC