Anaplan Status

Oct 20, 2021

No incidents reported today.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

October 16, Scheduled Platform Maintenance; Platform Unavailable

Completed - The scheduled maintenance has been completed.
Oct 16, 16:52 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 13:00 PDT

Scheduled - Anaplan will be making enhancements to the platform on Saturday, October 16, 2021, from 1:00 p.m. to 5:00 p.m. PDT.
During this maintenance, we will be strengthening the platform’s resilience to ensure an optimal continuous planning experience.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.

Honolulu (U.S.A.)
Saturday, October 16, 2021 at 10:00 AM (HST)

San Francisco (U.S.A.)
Saturday, October 16, 2021 at 1:00 PM (PDT)

Denver (U.S.A.)
Saturday, October 16, 2021 at 2:00 PM (MDT)

Minneapolis (U.S.A.)
Saturday, October 16, 2021 at 3:00 PM (CDT)

New York (U.S.A.)
Saturday, October 16, 2021 at 4:00 PM (EDT)

Buenos Aires (Argentina)
Saturday, October 16, 2021 at 5:00 PM (ART)

London (United Kingdom)
Saturday, October 16, 2021 at 9:00 PM (BST)

Paris (France)
Saturday, October 16, 2021 at 10:00 PM (CEST)

Moscow (Russia)
Saturday, October 16, 2021 at 11:00 PM (MSK)

New Delhi (India)
Sunday, October 17, 2021 at 1:30 AM (IST)

Singapore
Sunday, October 17, 2021 at 4:00 AM (SGT)

Japan
Sunday, October 17, 2021 at 5:00 AM (JST)

Sydney (Australia)
Sunday, October 17, 2021 at 6:00 AM (AEST)

Auckland (New Zealand)
Sunday, October 17, 2021 at 8:00 AM (NZST)
Oct 8, 08:41 PDT

October 16, Scheduled Platform Maintenance Platform US-3; Platform Unavailable

Completed - The Scheduled Maintenance Platform US-3 has been moved to next week Saturday, October 23rd.
Oct 16, 12:54 PDT

Scheduled - Anaplan will be making enhancements to your environment on Saturday, October 16, 2021 from 1:00 p.m. to 5:00 p.m. PST.
This maintenance will help to further strengthen platform infrastructure and resiliency. These maintenance windows help set the stage for future platform innovations to enhance your Anaplan experience.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.

Honolulu (U.S.A.)
Saturday, October 16, 2021 at 10:00 AM (HST)

San Francisco (U.S.A.)
Saturday, October 16, 2021 at 1:00 PM (PDT)

Denver (U.S.A.)
Saturday, October 16, 2021 at 2:00 PM (MDT)

Minneapolis (U.S.A.)
Saturday, October 16, 2021 at 3:00 PM (CDT)

New York (U.S.A.)
Saturday, October 16, 2021 at 4:00 PM (EDT)

Buenos Aires (Argentina)
Saturday, October 16, 2021 at 5:00 PM (ART)

London (United Kingdom)
Saturday, October 16, 2021 at 9:00 PM (BST)

Paris (France)
Saturday, October 16, 2021 at 10:00 PM (CEST)

Moscow (Russia)
Saturday, October 16, 2021 at 11:00 PM (MSK)

New Delhi (India)
Sunday, October 17, 2021 at 1:30 AM (IST)

Singapore
Sunday, October 17, 2021 at 4:00 AM (SGT)

Japan
Sunday, October 17, 2021 at 5:00 AM (JST)

Sydney (Australia)
Sunday, October 17, 2021 at 6:00 AM (AEST)

Auckland (New Zealand)
Sunday, October 17, 2021 at 8:00 AM (NZST)
Oct 8, 08:43 PDT

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

Platform Alerts

Postmortem - Read details
Oct 20, 09:15 PDT

Resolved - We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Oct 12, 01:27 PDT

Monitoring - Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.
Oct 12, 01:25 PDT

Identified - We are seeing errors re-appear after monitoring a fix we have implemented. Our engineering team are diligently working to restore service related to recent customer reported issues. Additional updates will be posted to this page until service is restored or there is an estimated time to resolution. We will provide another update in an hours time
Thank you for your patience as we continue to investigate reports of Anaplan accessibility issues. If you continue to experience issues please don’t hesitate to contact us at support@anaplan.com.
Oct 12, 00:37 PDT

Monitoring - Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.
Oct 12, 00:00 PDT

Update - We are diligently working to restore service related to recent customer reported issues. Additional updates will be posted to this page until service is restored or there is an estimated time to resolution.
Oct 11, 23:34 PDT

Identified - We have identified the issue preventing customers accessing the Anaplan Platform. Our engineers are actively working to restore service and determine the root cause. Updates will be posted to this page as they become available.
Oct 11, 23:05 PDT

Update - Thank you for your patience as we continue to investigate reports of Anaplan accessibility issues. If you continue to experience issues please don’t hesitate to contact us at support@anaplan.com.
Oct 11, 22:38 PDT

Update - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Oct 11, 22:07 PDT

Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Oct 11, 21:34 PDT

Oct 11, 2021

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

Platform Alerts

Resolved - We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Oct 7, 22:26 PDT

Monitoring - Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.
Oct 7, 22:08 PDT

Update - Our engineers continue to monitor the situation to ensure no additional issues arise. We will provide an additional update in two hours.

If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at . We thank you for your patience and understanding.
Oct 7, 21:25 PDT

Update - We are diligently working to restore service related to recent customer reported issues. Additional updates will be posted to this page until service is restored or there is an estimated time to resolution.

If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.
Oct 7, 20:56 PDT

Update - We are diligently working to restore service related to recent customer reported issues. Additional updates will be posted to this page until service is restored or there is an estimated time to resolution.
Oct 7, 20:23 PDT

Update - We are diligently working to restore service related to recent customer reported issues. Additional updates will be posted to this page until service is restored or there is an estimated time to resolution.
Oct 7, 19:51 PDT

Identified - We have identified the issue preventing customers from accessing the Anaplan Platform. Our engineers are actively working to restore service and determine the root cause. Updates will be posted to this page as they become available.
Oct 7, 19:23 PDT

Update - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Oct 7, 18:55 PDT

Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Oct 7, 18:52 PDT

Platform Alerts

Resolved - We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Oct 7, 13:18 PDT

Monitoring - Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.
Oct 7, 13:02 PDT

Identified - We have identified the issue preventing customers accessing the Anaplan Platform. Our engineers are actively working to restore service and determine the root cause. Updates will be posted to this page as they become available.
Oct 7, 12:52 PDT

Update - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Oct 7, 12:26 PDT

Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Oct 7, 12:19 PDT

Oct 6, 2021

Platform Alerts

Postmortem - Read details
Oct 12, 06:30 PDT

Resolved - We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Oct 6, 02:30 PDT

Identified - We have identified the issue causing users to be unable to receive the reset password. If you are attempting to reset your password and are not receiving the password reset email please email support at support@anaplan.com. Once we have corrected the underlying issue, we will update our status page. Once again, we are extremely appreciative of your patience and understanding.
Oct 6, 00:49 PDT

Update - We have identified an issue preventing customers from receiving the reset password email when attempting to reset their password. Our engineers are actively working to restore service and determine the root cause. Updates will be posted to this page as they become available.
Oct 5, 23:36 PDT

Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Oct 5, 23:19 PDT