Update - General access to the Canada (CA1) region remains fully restored. However, workspaces utilizing Bring Your Own Key (BYOK) encryption will remain temporarily offline.
We will provide a further update on the BYOK restoration status at 10:00 UTC on July 27, 2026.
We apologize for this disruption and thank you for your continued patience.
Jul 26, 2026 - 18:49 UTC
Identified - General access to the CA1 region continues to remain fully restored for the majority of customers.
Workspaces utilizing Bring Your Own Key (BYOK) encryption remain temporarily offline while we finalize safe recovery, validation, and root-cause analysis.
We are actively collaborating with our third-party encryption partner to understand the cause and potential fix.
Jul 26, 2026 - 17:53 UTC
Update - General access to the CA1 region remains fully restored for the majority of customers.
Workspaces utilizing Bring Your Own Key (BYOK) encryption remain temporarily offline while we finalise safe recovery, validation, and root-cause analysis.
We are actively collaborating with our third-party encryption partner to understand the cause and potential fix.
Jul 26, 2026 - 15:20 UTC
Update - While general access to the Canada (CA1) region has been fully restored as of Saturday, 25 July at 17:24 UTC, workspaces utilizing Bring Your Own Key (BYOK) encryption remain temporarily offline. Our primary focus to reproduce the disruption within a controlled environment is still ongoing with our vendor. This is a critical phase, as it will directly influence and determine the safest, most effective recovery path for the remaining BYOK workspaces while ensuring system stability and data integrity. We expect to provide our next targeted update regarding BYOK workspace restoration by 15:00 UTC.
We sincerely apologize for the disruption and the impact this has had on your operations. Our Support teams remain fully available to assist you with any questions or immediate needs.
Jul 26, 2026 - 13:06 UTC
Update - We are writing to provide a high-level update on the service disruption affecting Canada (CA1) region access that began on Friday, 24 July at 20:35 UTC.
Through the dedicated coordination of our engineering teams and vendor partners, general access to the Canada region was successfully re-enabled on Saturday, 25 July at 17:24 UTC. The vast majority of our customers can now access their workspaces and models normally.
Current Status and Next Steps
While general region access has been fully restored, workspaces utilizing Bring Your Own Key (BYOK) encryption remain temporarily offline. Our primary focus is currently on successfully reproducing the technical disruption within a controlled environment. The insights gained from this reproduction phase are critical, as they will directly influence and determine the safest, most effective recovery path for the remaining BYOK workspaces. Proceeding with this systematic investigation ensures we maintain the highest standards of system stability and data integrity.
We expect to provide our next targeted update regarding BYOK workspace restoration by 13:00 UTC.
We sincerely apologize for the disruption and the impact this has had on your operations. Our Support teams remain fully available to assist you with any questions or immediate needs.
Jul 26, 2026 - 11:16 UTC
Investigating - We are writing to provide a high-level update on the service disruption affecting Canada (CA1) region access that began on Friday, 24 July at 20:35 UTC.
Through the dedicated coordination of our engineering teams and vendor partners, general access to the Canada region was successfully re-enabled on Saturday, 25 July at 17:24 UTC. The vast majority of our customers can now access their workspaces and models normally.
Current Status and Next Steps
While general region access has been fully restored, workspaces utilizing Bring Your Own Key (BYOK) encryption remain temporarily offline. Our primary focus is currently on successfully reproducing the technical disruption within a controlled environment. The insights gained from this reproduction phase are critical, as they will directly influence and determine the safest, most effective recovery path for the remaining BYOK workspaces. Proceeding with this systematic investigation ensures we maintain the highest standards of system stability and data integrity.
We expect to provide our next targeted update regarding BYOK workspace restoration by 11:00 UTC.
We sincerely apologize for the disruption and the impact this has had on your operations. Our Support teams remain fully available to assist you with any questions or immediate needs.
Jul 26, 2026 - 08:59 UTC
Update - General customer access to the Canada region has been restored.
Workspaces using Bring Your Own Key (BYOK) encryption will remain temporarily offline while we complete individualized restoration for each affected workspace.
We will provide a further update on BYOK restoration status at 09:00 UTC on July 26, 2026.
We apologize for the disruption and thank you for your patience.
Jul 25, 2026 - 23:52 UTC
Update - We sincerely apologize for the disruption this has caused and deeply appreciate your patience. General customer access to the Canada region has been restored, and services are coming back online. Bring Your Own Key configurations and a small number of workspaces remain temporarily offline while we complete careful, individualized restoration to ensure full data integrity.
We will provide a further update within one hour, or sooner if there is a significant development to share.
Jul 25, 2026 - 23:28 UTC
Update - We sincerely apologize for the disruption this has caused and deeply appreciate your patience. General customer access to the Canada region has been restored, and services are coming back online. Bring Your Own Key configurations and a small number of workspaces remain temporarily offline while we complete careful, individualized restoration to ensure full data integrity.
We will provide a further update within one hour, or sooner if there is a significant development to share.
Jul 25, 2026 - 22:21 UTC
Update - We sincerely apologize for the disruption this has caused and deeply appreciate your patience. General customer access to the Canada region has been restored, and services are coming back online. Bring Your Own Key configurations and a small number of workspaces remain temporarily offline while we complete careful, individualized restoration to ensure full data integrity.
We will provide a further update within one hour, or sooner if there is a significant development to share.
Jul 25, 2026 - 21:20 UTC
Update - We sincerely apologize for the disruption this has caused and deeply appreciate your patience. General customer access to the Canada region has been restored, and services are coming back online. Bring Your Own Key configurations and a small number of workspaces remain temporarily offline while we complete careful, individualized restoration to ensure full data integrity.
We will provide a further update within one hour, or sooner if there is a significant development to share.
Jul 25, 2026 - 19:39 UTC
Update - We have enabled general customer access to the Canada region.
All services within the region are now being brought online, with the exception of Bring Your Own Key (BYOK) configurations. Additionally, a small, specific number of customer workspaces will remain temporarily disabled. For these remaining workspaces, our engineering teams are executing a highly controlled, systematic restoration plan to safely recover each environment individually to ensure complete data integrity.
We sincerely appreciate your ongoing patience and partnership as we execute these final, precise recovery steps. Our next update will be provided within one hour, or sooner should a significant development occur.
Jul 25, 2026 - 17:24 UTC
Update - Our Engineering team is actively working to restore platform stability across the Canada (CA1) region through a carefully phased recovery. We will initially restore general services, with the exception of Bring Your Own Key (BYOK) configurations. To guarantee a stable and secure environment, a small number of workspaces may remain temporarily disabled while we perform controlled restorations. Overall access to the Canada environment remains restricted at this time as we complete these critical restoration measures.
We deeply recognize the significant impact this situation has on your operations and sincerely appreciate your continued patience as we work through these safety measures. Our next update will be provided within one hour, or sooner should a significant development occur.
Jul 25, 2026 - 16:22 UTC
Update - Our Engineering team is actively working to restore platform stability across the Canada (CA1) region through a carefully phased recovery. We will initially restore general services, with the exception of Bring Your Own Key (BYOK) configurations. To guarantee a stable and secure environment, a small number of workspaces may remain temporarily disabled while we perform controlled restorations. Overall access to the Canada environment remains restricted at this time as we complete these critical restoration measures.
We deeply recognize the significant impact this situation has on your operations and sincerely appreciate your continued patience as we work through these safety measures. Our next update will be provided within one hour, or sooner should a significant development occur.
Jul 25, 2026 - 15:01 UTC
Update - We're currently restoring the platform . Our engineering and vendor teams are actively working to restore services as quickly as possible.
As part of our recovery plan, we will be restoring all services in the region with the exception of Bring Your Own Key (BYOK) configurations. Additionally, a small number of workspaces will remain temporarily disabled upon initial service restoration. For these specific workspaces, we will be executing a highly controlled, systematic restoration process to recover each environment individually and guarantee complete stability and data integrity.
Access to the Canada environment remains restricted at this time
We recognize the significant impact this has on your operations and sincerely appreciate your continued patience. Our next update will be provided within one hour, or sooner should a significant development occur.
Jul 25, 2026 - 13:51 UTC
Update - Our engineering and vendor teams are entering the final preparation phases of our recovery plan for the Canada region under emergency maintenance.
As we prepare to restore access, our plan is to enable all services in the region with the exception of Bring Your Own Key (BYOK) configurations. Additionally, a small number of workspaces will remain disabled initially upon general service restoration. For these specific remaining workspaces, we will be executing a highly controlled, systematic restoration plan to recover each environment individually to guarantee complete stability and data integrity.
Access to the Canada environment remains restricted at this time while we complete these final pre-enablement validation steps. We recognize the ongoing impact this has on your operations and sincerely appreciate your continued patience. Our next update will be provided within one hour, or sooner should a significant development occur.
Jul 25, 2026 - 12:37 UTC
Identified - Our engineering teams and vendor partners continue to systematically progress through the final stages of validation for the Canada region under emergency maintenance. We remain focused on verifying system stability, which keeps us on a steady path toward enabling the region for the majority of customers. Access to the Canada environment remains restricted for the time being to ensure these critical safety and stability checks are fully completed.
We are incredibly grateful for your continued patience and partnership as we complete this extended effort. Our next update will be provided within one hour, or sooner should a significant development occur.
Jul 25, 2026 - 11:14 UTC
Investigating - We are continuing to systematically execute our recovery steps for the Canada region under emergency maintenance. Our engineering teams and vendor partners remain focused on the final validation phases, and we continue to get closer to enabling the region for the majority of customers. Access to the Canada environment remains restricted for the time being to ensure we maintain system stability during these critical final steps.
We are immensely grateful for your ongoing patience and partnership. Our next update will be provided within one hour, or sooner should a significant development occur.
Jul 25, 2026 - 10:07 UTC
Update - Our engineering teams and vendor partners continue to progress through the recovery steps for the Canada region under emergency maintenance. We are making positive headways and are getting closer to re-enabling the region for the majority of workspaces. Access to the Canada environment remains temporarily restricted while we execute and complete these crucial final validation steps to ensure service stability.
We sincerely appreciate your patience and partnership as we enter these final stages of the recovery process. Our next update will be provided within one hour, or sooner should a significant development occur.
Jul 25, 2026 - 09:06 UTC
Update - Our engineering and vendor teams continue to actively execute the recovery steps for the Canada region under emergency maintenance. There are no new technical details or changes to share at this time, as our focus remains entirely on the systematic and safe restoration of services. Access to the Canada environment remains restricted while these recovery activities are underway.
We appreciate your continued patience and partnership as we work through this extended effort. Our next update will be provided within one hour, or sooner should a significant development occur.
Jul 25, 2026 - 08:07 UTC
Update - Our team and vendor partners continue to make progress through the complex recovery process for the Canada region during this emergency maintenance. We are systematically executing our recovery protocols and validating system integrity at each stage. As noted previously, due to the scope of this effort, this remains an extended recovery process, and access to the Canada environment will continue to be restricted as we work toward a safe and complete service restoration.
We remain fully aware of the impact this service interruption has on your operations and are doing everything possible to expedite these steps. Our next update will be provided within one hour, or sooner should a significant development occur.
Jul 25, 2026 - 07:06 UTC
Identified - Our team continues to work through emergency maintenance on the Canada region in close coordination with our vendor. The issue has been contained, however, due to the complexity and scope of the recovery process, we expect restoration to be an extended effort that will take several hours to complete. Access to the Canada environment will remain restricted for the duration of the recovery.
We recognize the significant impact this has on your work and sincerely appreciate your patience. Our next update will be provided within one hour, or sooner should a significant development occur.
Jul 25, 2026 - 06:05 UTC
Update - Our team continues to work through emergency maintenance on the Canada region in close coordination with our vendor. The issue has been contained and restoration efforts are actively underway. Access to the Canada environment remains temporarily restricted as we complete the necessary validation steps prior to service restoration.
We recognize the impact this has on your work and appreciate your continued patience. Our next update will be provided within 1 hour, or sooner should a significant development occur.
Jul 25, 2026 - 04:47 UTC
Update - We are currently performing emergency maintenance on the Canada region.
Our team is actively engaged in remediation efforts in coordination with our vendor, and the issue has been contained. Customer access to the Canada environment remains temporarily restricted while we complete validation and restoration efforts.
We appreciate your patience and will provide a further update within 1 hour, or sooner if there is a significant development to share.
Jul 25, 2026 - 03:47 UTC
Update - Our team remains actively engaged in remediation efforts.
Work is progressing across multiple workstreams and we continue to make forward movement toward full service restoration. We will provide a further update within 30 minutes, or sooner if there is a meaningful development to share.
We appreciate your continued patience.
Jul 25, 2026 - 03:09 UTC
Update - We are currently conducting emergency maintenance on the Canada region. Access to the platform has been temporarily restricted while our team works to complete remediation and validate full service restoration.
We are actively monitoring the environment and making progress. We appreciate your patience and understand the impact this has on your work. Further updates will be provided every 30 minutes, or sooner if there is a significant development to share.
We apologize for the inconvenience and remain committed to restoring service as quickly as possible.
Jul 25, 2026 - 02:18 UTC
Update - We are continuing to execute and validate our remediation plans. We are seeing sustained progress as recovery efforts move forward systematically.
To ensure a safe and complete recovery, we are progressing carefully and are not yet in a position to share specific technical milestones. Please be assured that our entire response team remains fully dedicated to resolving this incident.
Thank you for your continued patience. Our next update will be published in 30 minutes, or sooner as soon as we have further progress to report.
Jul 25, 2026 - 01:42 UTC
Update - We understand the disruption this has caused and want to assure you that resolving this as quickly as possible remains our top priority. Our team is actively engaged in remediation, and the measures put in place are showing meaningful progress toward full service restoration.
We recognize your patience throughout this process and do not take it for granted. We are monitoring our systems closely and will provide a further update within 30 minutes, or sooner should there be a significant development to share.
Jul 25, 2026 - 01:08 UTC
Update - We have identified potential remediation paths and are currently progressing active mitigation activities to restore service stability.
While we do not have a firm Estimated Time to Recovery (ETA) to share at this stage, please be assured that our primary focus remains on safely and swiftly resolving this issue. We are closely monitoring the impact of our current mitigation steps.
We apologize for the ongoing inconvenience. Our next update will be published in 30 minutes, or sooner as key milestones are achieved.
Jul 25, 2026 - 00:39 UTC
Update - Thank you for your patience as we continue to investigate this issue.
This issue has been escalated to our senior engineering and leadership teams, who are actively investigating the situation and evaluating all necessary next steps to restore full operations. While we do not have specific technical details to share at this moment, please be reassured that resolving this incident is our highest priority.
We sincerely apologize for the disruption and appreciate your patience. We will continue to provide updates every 30 minutes, or sooner if new details emerge, as we work to resolve this issue as quickly as possible.
Jul 25, 2026 - 00:07 UTC
Update - Thank you for your patience as we continue to investigate this issue. Our support teams continue to investigate this issue, however we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Jul 24, 2026 - 23:33 UTC
Update - Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Jul 24, 2026 - 23:01 UTC
Update - Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Jul 24, 2026 - 22:28 UTC
Update - Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Jul 24, 2026 - 22:00 UTC
Update - Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Jul 24, 2026 - 21:29 UTC
Update - Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Jul 24, 2026 - 20:59 UTC
Investigating - We are currently investigating an issue resulting in some customers not being able to load models.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Jul 24, 2026 - 20:35 UTC