June 24th Planned Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 13:00 PDT
Scheduled - Anaplan will make some enhancements to our platform on Saturday, June 24, 2017, from 1 p.m. to 5 p.m. PDT.

The platform will be offline during this maintenance window and once the maintenance is complete, you can resume your work in Anaplan.
More details around the maintenance will be following soon.

Have questions or looking for an update? Stay in touch:
· Follow our platform status in real-time at status.anaplan.com
· Get in touch with our Customer Care team at support@anaplan.com

Regards,

Rob Mahlum
Customer Health Partner
US Anaplan Platform Under Maintenance
EU Anaplan Platform Under Maintenance
Integration and Extensions Under Maintenance
Anaplan Community Under Maintenance
Anaplan Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017
June 17 Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 15:57 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 13:00 PDT
Scheduled - Anaplan will make some infrastructure and security enhancements to our platform on Saturday, June 17, 2017, from 1 p.m. to 5 p.m. PDT. The platform will be offline during this maintenance window as we move our database to higher-performance hardware and enhance our security policies. Once the maintenance is complete, you can resume your work and should not experience any changes to your use of Anaplan.

Have questions or looking for an update? Stay in touch:
· Follow our platform status in real-time at status.anaplan.com
· Get in touch with our Customer Care team at support@anaplan.com

Maintenance by major time zone:

Honolulu (U.S.A.)
Saturday, June 17, 2017 at 10:00 AM (HAST)

San Francisco (U.S.A.)
Saturday, June 17, 2017 at 1:00 PM (PDT)

New York (U.S.A.)
Saturday, June 17, 2017 at 4:00 PM (EDT)

Buenos Aires (Argentina)
Saturday, June 17, 2017 at 5:00 PM (ART)

UTC
Saturday, June 17, 2017 at 8:00 PM (UTC)

London (United Kingdom)
Saturday, June 17, 2017 at 9:00 PM (BST)

Paris (France)
Saturday, June 17, 2017 at 10:00 PM (CEST)

Moscow (Russia)
Saturday, June 17, 2017 at 11:00 PM (MSK)

New Delhi (India)
Sunday, June 18, 2017 at 1:30 AM (IST)

Singapore
Sunday, June 18, 2017 at 4:00 AM (SGT)

Japan
Sunday, June 18, 2017 at 5:00 AM (JST)

Sydney (Australia)
Sunday, June 18, 2017 at 6:00 AM (AEST)

Auckland (New Zealand)
Sunday, June 18, 2017 at 8:00 AM (NZST)
Jun 8, 15:05 PDT
Network connectivity - June 17
Resolved - This incident has been resolved.
Jun 17, 00:11 PDT
Identified - Between 05:45 BST and 06:15 BST we saw sporadic network issues with traffic coming from Europe. Our engineers quickly responded and resolved the issue.

Our engineers will continue monitoring and we will update this page if we have any further reports of issues.

We apologize for any inconvenience this has caused, if you have any questions please reach out to Support@anaplan.com
Jun 17, 00:10 PDT
Jun 16, 2017

No incidents reported.

Jun 15, 2017
Network Maintenance - June 15th
Completed - We have successfully completed the planned maintenance with no downtime.

Regards,

Rob Mahlum
Customer Health Partner
Jun 15, 14:22 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 14:00 PDT
Scheduled - On Thursday June 15th at 2:00 pm PDT we will be doing a Network maintenance to restore complete redundant service. The maintenance is scheduled to last for 30 minutes. No Downtime is expected.
Jun 15, 08:40 PDT
Learning Center Outage
Resolved - The Learning Center is back up and running, we apologize for any inconvenience caused.

If you have any questions please email support@anaplan.com.

Regards,

The Anaplan Team
Jun 15, 07:22 PDT
Investigating - We have received reports of issues accessing the Learning Center.
We are currently investigating the issues and will update you as soon as possible.

This has no impact on the platform itself, just accessing the Learning Center.

Regards,

The Anaplan Team
Jun 14, 21:36 PDT
Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017
June 11 Network connectivity issue
Postmortem - Read details
Jun 15, 08:09 PDT
Resolved - We are no longer receiving alerts of connectivity issues in Europe.
Our engineers will continue monitoring and we will update this page if we have any further reports of issues.

We apologize for any inconvenience this has caused, if you have any questions please reach out to Support@anaplan.com

Regards,

The Anaplan Team
Jun 11, 10:54 PDT
Investigating - We are seeing sporadic network issues with traffic coming from Europe . Our engineers are aware and are actively investigating. We will provide an update as we have more information. If you have any questions, please contact us at support@anaplan.com. We apologize for any inconvenience this may cause.
Jun 11, 09:39 PDT
June 11 Connectivity issue
Postmortem - Read details
Jun 12, 02:31 PDT
Resolved - Service has been restored and you should now be able to access the platform. We will continue to monitor closely and will provide an update later with additional information about this outage. If you have any questions, please contact support@anaplan.com for further assistance. We apologize for any inconvenience this may have caused.
Jun 11, 08:29 PDT
Investigating - We have received some reports of users receiving errors when opening models. Our engineers are aware and are actively investigating. We will provide an update as we have more information. If you have any questions, please contact us at support@anaplan.com. We apologize for any inconvenience this may cause.
Jun 11, 06:44 PDT
Jun 10, 2017

No incidents reported.

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