Anaplan Status

Nov 26, 2021

No incidents reported today.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

Resolved - A number of our users were affected by a disruption to email. At 10:00 GMT our engineers were able to rectify the issue for a majority of those affected. At 14:20 GMT our engineers were able to rectify the issue for the remaining users.

Our engineers are in the process of performing further investigation to understand root cause.

We will provide you an update as we have additional information. If you have any questions or concerns, please reach out to us at support@anaplan.com. We apologize for any inconvenience this may have caused.

Regards,
The Anaplan Team
Nov 23, 07:49 PST

Update - Our engineers were able to rectify the service disruption and are in the process of performing further monitoring to ensure there are no further issues.

We will provide you an update as we have additional information. If you have any questions or concerns, please reach out to us at support@anaplan.com. We apologize for any inconvenience this may have caused.

Regards,
The Anaplan Team
Nov 23, 06:59 PST

Update - Our engineers have reduced the impact of the issue. They are continuing to monitor the reported service interruption and are determining a best path to resolution. We will continue to keep you updated as more information becomes available. If you have any questions or concerns, please contact Anaplan support at support@anaplan.com.

Regards,
The Anaplan Team
Nov 23, 04:35 PST

Monitoring - Our engineers have reduced the impact of the issue. They are continuing to monitor the reported service interruption and are determining a best path to resolution. We will continue to keep you updated as more information becomes available. If you have any questions or concerns, please contact Anaplan support at support@anaplan.com.

Regards,
The Anaplan Team
Nov 23, 03:35 PST

Investigating - Our engineers are continuing to investigate the current reported service interruption and are determining a best path to resolution. We will continue to keep you updated as more information becomes available. If you have any questions or concerns, please contact Anaplan support at support@anaplan.com.

Regards,
The Anaplan Team
Nov 23, 02:07 PST

Identified - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Nov 23, 01:27 PST

Nov 22, 2021

Platform Alerts

Resolved - This issue affects a limited number of users of some customers that have their email hosted by Microsoft. We are able to work around the issue for the affected users. Our engineers will continue to work on the cause. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Nov 22, 22:04 PST

Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Nov 22, 21:12 PST

Nov 21, 2021

Platform Alerts

Resolved - We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Nov 21, 22:58 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 22:42 PST

Identified - The issue has been identified and a fix is being implemented.
Nov 21, 22:24 PST

Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Nov 21, 21:43 PST

Nov 20, 2021

Unplanned Outage

Resolved - We have confirmed with support team that the issue is resolved and BYOK Auditing is working as expected. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Nov 20, 22:48 PST

Update - We have identified the issue impacting BYOK Auditing . Our engineers are actively working to restore service and determine the root cause. Updates will be posted to this page as they become available.
Nov 20, 22:16 PST

Update - We have identified the issue impacting BYOK Auditing . Our engineers are actively working to restore service and determine the root cause. Updates will be posted to this page as they become available.
Nov 20, 21:45 PST

Identified - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. The issue is limited to BYOK Auditing and everything else is 100% functional. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Nov 20, 20:59 PST

Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Nov 20, 20:30 PST

November 20, Scheduled Platform Maintenance; Platform Unavailable

Completed - The scheduled maintenance has been completed.
Nov 20, 20:29 PST

Update - The November 20th scheduled maintenance has been extended. Our engineers are actively working to finish the release and restore service to the platform. We apologize for the inconvenience and will update the status page here once the maintenance window has been completed. Thank you for your patience
Nov 20, 19:16 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 13:02 PST

Scheduled - Anaplan will be making enhancements to the platform on Saturday, November 20, 2021, from 1:00 p.m. to 7:30 p.m. PST.

This maintenance window has been extended by two-and-a-half hours to focus on further strengthening the platform’s infrastructure and resiliency. These updates are designed to ensure a continuous, optimal experience while working within the Anaplan platform and will allow us to deliver future innovations.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.

Maintenance by major time zone:

Honolulu (U.S.A.)
Saturday, November 20, 2021 at 11:00 AM (HST)

San Francisco (U.S.A.)
Saturday, November 20, 2021 at 1:00 PM (PST)

Denver (U.S.A.)
Saturday, November 20, 2021 at 2:00 PM (MST)

Minneapolis (U.S.A.)
Saturday, November 20, 2021 at 3:00 PM (CST)

New York (U.S.A.)
Saturday, November 20, 2021 at 4:00 PM (EST)

Buenos Aires (Argentina)
Saturday, November 20, 2021 at 6:00 PM (ART)

London (United Kingdom)
Saturday, November 20, 2021 at 9:00 PM (GMT)

Paris (France)
Saturday, November 20, 2021 at 10:00 PM (CET)

Moscow (Russia)
Saturday, November 21, 2021 at 12:00 AM (MSK)

New Delhi (India)
Sunday, November 21, 2021 at 2:30 AM (IST)

Singapore
Sunday, November 21, 2021 at 5:00 AM (SGT)

Japan
Sunday, November 21, 2021 at 6:00 AM (JST)

Sydney (Australia)
Sunday, November 21, 2021 at 8:00 AM (AEDT)

Auckland (New Zealand)
Sunday, November 21, 2021 at 10:00 AM (NZDT)
Nov 13, 01:46 PST

November 20, Scheduled Platform Maintenance Platform US-3; Platform Unavailable

Completed - The scheduled maintenance has been completed.
Nov 20, 17:21 PST

Update - The Saturday November 20th scheduled maintenance has been extended. Our engineers are actively working to finish the release and restore service to the platform. We apologize for the inconvenience and will update the status page here once the maintenance window has been completed. Thank you for your patience
Nov 20, 16:18 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 13:02 PST

Scheduled - Anaplan will be making enhancements to your environment on Saturday, November 20, 2021, from 1:00 p.m. to 5:00 p.m. PST.

During this window, we will be working to strengthen platform infrastructure. Maintenance windows such as this will help set the stage to release future features and capabilities.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.

Maintenance by major time zone:

Honolulu (U.S.A.)
Saturday, November 20, 2021 at 11:00 AM (HST)

San Francisco (U.S.A.)
Saturday, November 20, 2021 at 1:00 PM (PST)

Denver (U.S.A.)
Saturday, November 20, 2021 at 2:00 PM (MST)

Minneapolis (U.S.A.)
Saturday, November 20, 2021 at 3:00 PM (CST)

New York (U.S.A.)
Saturday, November 20, 2021 at 4:00 PM (EST)

Buenos Aires (Argentina)
Saturday, November 20, 2021 at 6:00 PM (ART)

London (United Kingdom)
Saturday, November 20, 2021 at 9:00 PM (GMT)

Paris (France)
Saturday, November 20, 2021 at 10:00 PM (CET)

Moscow (Russia)
Saturday, November 21, 2021 at 12:00 AM (MSK)

New Delhi (India)
Sunday, November 21, 2021 at 2:30 AM (IST)

Singapore
Sunday, November 21, 2021 at 5:00 AM (SGT)

Japan
Sunday, November 21, 2021 at 6:00 AM (JST)

Sydney (Australia)
Sunday, November 21, 2021 at 8:00 AM (AEDT)

Auckland (New Zealand)
Sunday, November 21, 2021 at 10:00 AM (NZDT)
Nov 17, 06:01 PST

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

Unplanned Outage

Resolved - We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Nov 17, 08:57 PST

Update - We are continuing to monitor for any further issues.
Nov 17, 07:52 PST

Monitoring - Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.
Nov 17, 07:51 PST

Identified - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Nov 17, 07:50 PST

Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Nov 17, 07:32 PST

Nov 16, 2021

No incidents reported.

Nov 15, 2021

No incidents reported.

Nov 14, 2021

No incidents reported.

Nov 13, 2021

No incidents reported.

Nov 12, 2021

No incidents reported.