Postmortem -
Read details
Jun 2, 15:37 UTC
Resolved -
We have confirmed that the issue is now resolved.
We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
May 27, 12:04 UTC
Update -
The Platform is now available across all regions and we are focused on restoring Cloudworks. We will provide a further update as soon as possible.
May 27, 11:50 UTC
Update -
Platform is now accessible to customers in all regions except Anaplan Amazon Cloud Public – US and Anaplan Google Cloud Public - Japan. We are currently working on restoring service in these regions. For all regions apart from those mentioned previously, service is restored with the exception of CloudWorks, which will be restored as soon as possible.
May 27, 11:40 UTC
Update -
We are continuing to work on a fix for this issue.
May 27, 10:10 UTC
Identified -
We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 90 minutes or upon resolution.
May 27, 10:07 UTC
Update -
We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
May 27, 09:14 UTC
Update -
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
May 27, 08:21 UTC
Update -
We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
May 27, 07:43 UTC
Investigating -
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
May 27, 07:20 UTC