All Systems Operational
US Anaplan Platform Operational
EU Anaplan Platform Operational
Integration and Extensions Operational
Anaplan Community Operational
Anaplan Website Operational
Anaplan Learning Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
June 13th Anaplan Scheduled Maintenance Jun 13, 13:00-17:00 PDT
Anaplan will be making enhancements to the platform on Saturday, June 13, 2020 from 1:00 p.m. to 5:00 p.m. PDT.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.

During this time, we will be strengthening network resiliency by migrating to higher-performance data storage.

Maintenance by major time zone:

Honolulu (U.S.A.)
Saturday, June 13, 2020 at 10:00 AM (HST)

San Francisco (U.S.A.)
Saturday, June 13, 2020 at 1:00 PM (PDT)

Denver (U.S.A.)
Saturday, June 13, 2020 at 2:00 PM (MDT)

Minneapolis (U.S.A.)
Saturday, June 13, 2020 at 3:00 PM (CDT)

New York (U.S.A.)
Saturday, June 13, 2020 at 4:00 PM (EDT)

Buenos Aires (Argentina)
Saturday, June 13, 2020 at 5:00 PM (ART)

London (United Kingdom)
Saturday, June 13, 2020 at 9:00 PM (BST)

Paris (France)
Saturday, June 13, 2020 at 10:00 PM (CEST)

Moscow (Russia)
Saturday June 13, 2020 at 11:00 pm (MSK)

New Delhi (India)
Sunday June 14, 2020 at 1:30 AM (IST)

Singapore
Sunday June 14, 2020 at 4:00 AM (SGT)

Japan
Sunday June 14, 2020 at 5:00 AM (JST)

Sydney (Australia)
Sunday June 14, 2020 at 6:00 AM (AEST)

Auckland (New Zealand)
Sunday June 14 2020 at 8:00 AM (NZST)
Posted on Jun 5, 09:07 PDT
Past Incidents
Jun 6, 2020

No incidents reported today.

Jun 5, 2020

No incidents reported.

Jun 4, 2020

No incidents reported.

Jun 3, 2020

No incidents reported.

Jun 2, 2020
Scheduled Maintenance: June 2, 2020
Completed - The scheduled maintenance has been completed.
Jun 2, 19:39 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 2, 19:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 19:01 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 2, 19:01 PDT
Scheduled - We are currently updating a platform component and expect no disruption to users or their access to Anaplan data. Should a minor disruption occur, it will not impede platform performance or prevent user access to data.
Jun 2, 19:00 PDT
Jun 1, 2020
Unplanned Outage
Postmortem - Read details
Jun 4, 12:48 PDT
Resolved - We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Jun 1, 21:37 PDT
Monitoring - Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.
Jun 1, 21:15 PDT
Update - Thank you for your patience as we continue to investigate reports of Administration accessibility issue. Our engineers are investigating this issue. If you continue to experience issues please don’t hesitate to contact us at support@anaplan.com.
Jun 1, 20:45 PDT
Update - Thank you for your patience as we continue to investigate reports of Administration accessibility issue. If you continue to experience issues please don’t hesitate to contact us at support@anaplan.com.
Jun 1, 20:12 PDT
Investigating - We are continuing to investigate the reported issues regarding Anaplan accessibility. We will provide regular updates on this page as we diligently work to resolve this issue(s). Please contact Anaplan Customer Care at support@anaplan.com if you continue to experience issues. Thank you for bearing with us.
Jun 1, 19:43 PDT
Identified - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Jun 1, 19:15 PDT
Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Jun 1, 19:06 PDT
May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

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