All Systems Operational
Anaplan Platform US-1 Operational
Anaplan Platform US-3 Operational
Anaplan Platform US-4 Operational
Anaplan Platform EU-2 Operational
Integration and Extensions Operational
Anaplan Community Operational
Anaplan Website Operational
Anaplan Learning Center Operational
Anaplan Google Cloud – US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
September 20: Platform Services Update to Anaplan Platform US-3 and US-4; Platform Available Sep 20, 01:00-05:00 PDT
Anaplan will be making enhancements to the platform on Monday, September 20, 2021, from 1:00 a.m. to 5:00 a.m. PDT.

We had originally communicated that these updates would occur on September 6, 2021. However, in our goal to deliver new features that meet our stringent standards and elevate your experience in Anaplan, we have postponed this window until September 20, 2021.

This maintenance window will deliver a new set of application lifecycle management (ALM) application programming interfaces (APIs) that provide more automation for managing the lifecycle of your applications. These ALM APIs also help workspace admins build more robust change management reports to easily meet regulatory and compliance requirements.

The platform will still be online during this maintenance event, and you will be able to access your work in Anaplan.
Posted on Sep 17, 07:07 PDT
Past Incidents
Sep 19, 2021

No incidents reported today.

Sep 18, 2021
September 18, Scheduled Platform Maintenance; Platform Unavailable
Completed - The scheduled maintenance has been completed.
Sep 18, 16:18 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 13:00 PDT
Scheduled - Anaplan will be making enhancements to the platform on Saturday, September 18, 2021, from 1:00 p.m. to 5:00 p.m. PDT.

During this window, we’ll be making platform enhancements designed to improve platform resiliency and performance. This maintenance will ultimately strengthen the platform and optimize your planning experience.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.

Honolulu (U.S.A.)
Saturday, September 18, 2021 at 10:00 AM (HST)

San Francisco (U.S.A.)
Saturday, September 18, 2021 at 1:00 PM (PDT)

Denver (U.S.A.)
Saturday, September 18, 2021 at 2:00 PM (MDT)

Minneapolis (U.S.A.)
Saturday, September 18, 2021 at 3:00 PM (CDT)

New York (U.S.A.)
Saturday, September 18, 2021 at 4:00 PM (EDT)

Buenos Aires (Argentina)
Saturday, September 18, 2021 at 5:00 PM (ART)

London (United Kingdom)
Saturday, September 18, 2021 at 9:00 PM (BST)

Paris (France)
Saturday, September 18, 2021 at 10:00 PM (CEST)

Moscow (Russia)
Saturday, September 18, 2021 at 11:00 PM (MSK)

New Delhi (India)
Sunday, September 19, 2021 at 1:30 AM (IST)

Singapore
Sunday, September 19, 2021 at 4:00 AM (SGT)

Japan
Sunday, September 19, 2021 at 5:00 AM (JST)

Sydney (Australia)
Sunday, September 19, 2021 at 6:00 AM (AEST)

Auckland (New Zealand)
Sunday, September 19, 2021 at 8:00 AM (NZST)
Sep 9, 08:45 PDT
September 18, Scheduled Platform Maintenance Platform US-3; Platform Unavailable
Completed - The scheduled maintenance has been completed.
Sep 18, 16:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 13:01 PDT
Scheduled - Anaplan will be making enhancements to your environment on Saturday, September 18, 2021, from 1:00 p.m. to 5:00 p.m. PDT. 

During this maintenance, we will be strengthening the platform to ensure resiliency and performance.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.

Best regards,

Rohit Shrivastava
SVP, Product and UX


Honolulu (U.S.A.)
Saturday, September 18, 2021 at 10:00 AM (HST)

San Francisco (U.S.A.)
Saturday, September 18, 2021 at 1:00 PM (PDT)

Denver (U.S.A.)
Saturday, September 18, 2021 at 2:00 PM (MDT)

Minneapolis (U.S.A.)
Saturday, September 18, 2021 at 3:00 PM (CDT)

New York (U.S.A.)
Saturday, September 18, 2021 at 4:00 PM (EDT)

Buenos Aires (Argentina)
Saturday, September 18, 2021 at 5:00 PM (ART)

London (United Kingdom)
Saturday, September 18, 2021 at 9:00 PM (BST)

Paris (France)
Saturday, September 18, 2021 at 10:00 PM (CEST)

Moscow (Russia)
Saturday, September 18, 2021 at 11:00 PM (MSK)

New Delhi (India)
Sunday, September 19, 2021 at 1:30 AM (IST)

Singapore
Sunday, September 19, 2021 at 4:00 AM (SGT)

Japan
Sunday, September 19, 2021 at 5:00 AM (JST)

Sydney (Australia)
Sunday, September 19, 2021 at 6:00 AM (AEST)

Auckland (New Zealand)
Sunday, September 19, 2021 at 8:00 AM (NZST)
Sep 10, 10:01 PDT
Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021
September 13th: Platform Services Update to Anaplan Platform US-3 and US-4; Platform Available
Completed - The scheduled maintenance has been completed.
Sep 13, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 01:30 PDT
Scheduled - Anaplan will be making enhancements to the platform on Monday, September 13, 2021, from 1:30 a.m. to 4:00 a.m. PDT.

We had originally communicated that these updates would occur on September 6, 2021. However, in our goal to deliver new features that meet our stringent standards and elevate your experience in Anaplan, we have postponed this window until September 13, 2021.

This maintenance window will deliver a new set of application lifecycle management (ALM) application programming interfaces (APIs) that provide more automation for managing the lifecycle of your applications. These ALM APIs also help workspace admins build more robust change management reports to easily meet regulatory and compliance requirements.

The platform will still be online during this maintenance event, and you will be able to access your work in Anaplan.
Sep 8, 07:49 PDT
Sep 12, 2021
Unplanned Outage
Resolved - We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Sep 12, 08:48 PDT
Update - We are continuing to investigate issues regarding Anaplan accessibility. We are working directly with our vendor and are awaiting the results of investigations into the underlying cause. This incident impacts a subset of our features, notably Predictive Insights and some other cloud services.

We will update our status page once service has been restored. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com. Thank you for bearing with us.
Sep 12, 07:38 PDT
Update - We are diligently working to restore service related to recent customer reported issues. Additional updates will be posted to this page until service is restored or there is an estimated time to resolution.
Sep 12, 06:50 PDT
Identified - We have identified the issue preventing customers accessing the Anaplan Platform. Our engineers are actively working to restore service and determine the root cause. Updates will be posted to this page as they become available.
Sep 12, 06:21 PDT
Update - Thank you for your patience as we continue to investigate reports of Anaplan accessibility issues. If you continue to experience issues please don’t hesitate to contact us at support@anaplan.com.
Sep 12, 05:46 PDT
Investigating - We are continuing to investigate the reported issues regarding Anaplan accessibility. We will provide regular updates on this page as we diligently work to resolve this issue(s). Please contact Anaplan Customer Care at support@anaplan.com if you continue to experience issues. Thank you for bearing with us.
Sep 12, 05:16 PDT
Update - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Sep 12, 04:45 PDT
Identified - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Sep 12, 04:43 PDT
Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Sep 12, 03:59 PDT
Sep 11, 2021
September 11, Scheduled Platform Maintenance Platform US-4; Platform Unavailable
Completed - The scheduled maintenance has been completed.
Sep 11, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 13:01 PDT
Scheduled - Anaplan will be making enhancements to the platform on Saturday, September 11, 2021, from 1:00 p.m. to 5:00 p.m. PDT.

During this time we will be strengthening the platform infrastructure to improve resiliency. These updates will allow us to deliver future new features and capabilities to improve your planning experience.
The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.

Honolulu (U.S.A.)
Saturday, September 11, 2021 at 10:00 AM (HST)

San Francisco (U.S.A.)
Saturday, September 11, 2021 at 1:00 PM (PDT)

Denver (U.S.A.)
Saturday, September 11, 2021 at 2:00 PM (MDT)

Minneapolis (U.S.A.)
Saturday, September 11, 2021 at 3:00 PM (CDT)

New York (U.S.A.)
Saturday, September 11, 2021 at 4:00 PM (EDT)

Buenos Aires (Argentina)
Saturday, September 11, 2021 at 5:00 PM (ART)

London (United Kingdom)
Saturday, September 11, 2021 at 9:00 PM (BST)

Paris (France)
Saturday, September 11, 2021 at 10:00 PM (CEST)

Moscow (Russia)
Saturday, September 11, 2021 at 11:00 PM (MSK)

New Delhi (India)
Sunday, September 12, 2021 at 1:30 AM (IST)

Singapore
Sunday, September 12, 2021 at 4:00 AM (SGT)

Japan
Sunday, September 12, 2021 at 5:00 AM (JST)

Sydney (Australia)
Sunday, September 12, 2021 at 6:00 AM (AEST)

Auckland (New Zealand)
Sunday, September 12, 2021 at 8:00 AM (NZST)
Sep 3, 09:22 PDT
September 11, Scheduled Platform Maintenance; Platform Unavailable
Completed - The scheduled maintenance has been completed.
Sep 11, 16:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 13:01 PDT
Scheduled - Anaplan will be making enhancements to the platform on Saturday, September 11, 2021, from 1:00 p.m. to 5:00 p.m. PDT.

This maintenance window will deliver a new set of application lifecycle management (ALM) application programming interfaces (APIs) that provide more automation for managing the lifecycle of your applications. These ALM APIs also help workspace admins build more robust change management reports to easily meet regulatory and compliance requirements.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.

Honolulu (U.S.A.)
Saturday, September 11, 2021 at 10:00 AM (HST)

San Francisco (U.S.A.)
Saturday, September 11, 2021 at 1:00 PM (PDT)

Denver (U.S.A.)
Saturday, September 11, 2021 at 2:00 PM (MDT)

Minneapolis (U.S.A.)
Saturday, September 11, 2021 at 3:00 PM (CDT)

New York (U.S.A.)
Saturday, September 11, 2021 at 4:00 PM (EDT)

Buenos Aires (Argentina)
Saturday, September 11, 2021 at 5:00 PM (ART)

London (United Kingdom)
Saturday, September 11, 2021 at 9:00 PM (BST)

Paris (France)
Saturday, September 11, 2021 at 10:00 PM (CEST)

Moscow (Russia)
Saturday, September 11, 2021 at 11:00 PM (MSK)

New Delhi (India)
Sunday, September 12, 2021 at 1:30 AM (IST)

Singapore
Sunday, September 12, 2021 at 4:00 AM (SGT)

Japan
Sunday, September 12, 2021 at 5:00 AM (JST)

Sydney (Australia)
Sunday, September 12, 2021 at 6:00 AM (AEST)

Auckland (New Zealand)
Sunday, September 12, 2021 at 8:00 AM (NZST)
Sep 3, 07:50 PDT
Sep 10, 2021
Unplanned Outage
Postmortem - Read details
Sep 15, 13:04 PDT
Resolved - We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at .
Sep 10, 00:40 PDT
Monitoring - Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.
Sep 10, 00:32 PDT
Update - We are diligently working to restore service related to recent customer reported issues. Additional updates will be posted to this page until service is restored or there is an estimated time to resolution.
Sep 10, 00:13 PDT
Identified - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Sep 9, 23:34 PDT
Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Sep 9, 23:31 PDT
Sep 9, 2021
Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021
September 6th: Platform Services Update to Anaplan Platform US-3 and US-4; Platform Available
Completed - Today’s scheduled maintenance and platform release has been cancelled. We’ll combine today’s planned updates into an upcoming maintenance window to minimise any possible disruption. You can continue your work in Anaplan as usual.
Sep 6, 01:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 01:00 PDT
Scheduled - Anaplan will be making enhancements to the platform on Monday, September 6, 2021, from 1:00 a.m. to 4:00 a.m. PDT.

This maintenance window will deliver a new set of application lifecycle management (ALM) application programming interfaces (APIs) that provide more automation for managing the lifecycle of your applications. These ALM APIs also help workspace admins build more robust change management reports to easily meet regulatory and compliance requirements.

The platform will still be online during this maintenance event, and you will be able to access your work in Anaplan.
Sep 2, 06:36 PDT
Sep 5, 2021

No incidents reported.

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