Resolved -
We have confirmed that the issue is now resolved.
We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Feb 3, 17:45 UTC
Monitoring -
Service has now been restored; you should now be able to resume normal activities.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Feb 3, 17:23 UTC
Update -
We continue to work on fully restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 60 minutes or upon resolution.
Feb 3, 16:24 UTC
Update -
We have identified the likely cause of the issue, and are focused right now on restoring full service as quickly as possible. The platform remains available across all regions.
We continue to closely monitor platform health and will provide further updates in 60 minutes or upon resolution.
Feb 3, 15:13 UTC
Update -
We have identified the likely cause of the issue, and are focused right now on restoring full service as quickly as possible. The platform remains available across all regions.
We continue to closely monitor platform health and will provide further updates in 60 minutes or upon resolution.
Feb 3, 14:08 UTC
Update -
We have identified the likely cause of the issue, and are focused right now on restoring full service as quickly as possible. The platform remains available across all regions.
We continue to closely monitor platform health and will provide further updates in 30 minutes or upon resolution.
Feb 3, 13:42 UTC
Identified -
We have identified the likely cause of the issue. The platform is currently stable and customers are able to open models. We continue to work on the root cause and will provide a further update as work progresses.
Currently, we do not yet have a time to full resolution. We will provide further updates in 30 minutes or upon resolution.
Feb 3, 13:16 UTC
Investigating -
We are currently investigating an issue resulting in some customers not being able to load models.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Feb 3, 12:51 UTC