Resolved -
We have confirmed that the issue is now resolved.
We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Customer Care.
Jun 17, 12:37 UTC
Monitoring -
Service has now been restored; all CloudWorks integrations can be triggered as normal.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Jun 17, 12:22 UTC
Update -
We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. We have evaluated the steps needed to roll back a recent change to alleviate the issue.
Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or sooner as additional information becomes available.
Jun 17, 12:12 UTC
Identified -
We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible.
Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Jun 17, 11:43 UTC
Investigating -
We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations via API.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Jun 17, 11:20 UTC