All Systems Operational
Anaplan Platform US-1 Operational
Anaplan Platform US-3 Operational
Anaplan Platform US-4 Operational
Anaplan Platform EU-2 Operational
Integration and Extensions Operational
Anaplan Community Operational
Anaplan Website Operational
Anaplan Learning Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
April 24, Platform Service Updates to Anaplan Platform US-3 and US-4; Platform Available Apr 24, 13:00-17:00 PDT
Anaplan will be making enhancements to the platform on Saturday, April 24, 2021, from 1:00 p.m. to 5:00 p.m. PDT.

This maintenance window will deliver a new set of capabilities designed to further optimize your panning experience. New upcoming features will include the ability to:

Perform calculations with User lists

Select to ignore all items you don’t want to map when setting up imports

Use the Update Current Period action to automate updates of the Current Period as a stand alone action and as part of a process

See the fields you configure most often in Blueprint first for a more intuitive experience

Monitor events when users open a model to meet compliance via audit service logs

Access a new set of Application Lifecycle Management (ALM) APIs that allows you to change the model mode from offline to online and run multiple synchronizations in parallel.

The phase 2 release of Centralized Identity Management (CIM) will allow both the new User Admin role and Workspace Admins (WSAs) to create, add, and remove users. See the Community Blog for more details.

Plus, look for a New Modeling Experience in early May with an updated look and feel. Anyone interacting with a model will soon be able to opt-in to try out the new experience.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.
Posted on Apr 15, 15:11 PDT
April 24, Scheduled Platform Maintenance; Platform Unavailable Apr 24, 13:00 - Apr 26, 08:57 PDT
Anaplan will be making enhancements to the platform on Anaplan will be making enhancements to the platform on Saturday, April 24, 2021, from 1:00 p.m. to 5:00 p.m. PDT.

This maintenance window will deliver a new set of capabilities designed to further optimize your panning experience. New upcoming features will include the ability to:

Perform calculations with User lists

Select to ignore all items you don’t want to map when setting up imports

Use the Update Current Period action to automate updates of the Current Period as a stand alone action and as part of a process

See the fields you configure most often in Blueprint first for a more intuitive experience

Monitor events when users open a model to meet compliance via audit service logs

Access a new set of Application Lifecycle Management (ALM) APIs that allows you to change the model mode from offline to online and run multiple synchronizations in parallel.

The phase 2 release of Centralized Identity Management (CIM) will allow both the new User Admin role and Workspace Admins (WSAs) to create, add, and remove users. See the Community Blog for more details.

Plus, look for a New Modeling Experience in early May with an updated look and feel. Anyone interacting with a model will soon be able to opt-in to try out the new experience.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.

Maintenance by major time zone:

Honolulu (U.S.A.)
Saturday, April 24, 2021 at 10:00 AM (HST)

San Francisco (U.S.A.)
Saturday, April 24, 2021 at 1:00 PM (PDT)

Denver (U.S.A.)
Saturday, April 24, 2021 at 2:00 PM (MDT)

Minneapolis (U.S.A.)
Saturday, April 24, 2021 at 3:00 PM (CDT)

New York (U.S.A.)
Saturday, April 24, 2021 at 4:00 PM (EDT)

Buenos Aires (Argentina)
Saturday, April 24, 2021 at 5:00 PM (ART)

London (United Kingdom)
Saturday, April 24, 2021 at 9:00 PM (BST)

Paris (France)
Saturday, April 24, 2021 at 10:00 PM (CEST)

Moscow (Russia)
Saturday, April 24, 2021 at 11:00 PM (MSK)

New Delhi (India)
Sunday, April 25, 2021 at 1:30 AM (IST)

Singapore
Sunday, April 25, 2021 at 4:00 AM (SGT)

Japan
Sunday, April 25, 2021 at 5:00 AM (JST)

Sydney (Australia)
Sunday, April 25, 2021 at 6:00 AM (AEST)

Auckland (New Zealand)
Sunday, April 25, 2021 at 8:00 AM (NZST)
Posted on Apr 15, 09:37 PDT
Past Incidents
Apr 20, 2021

No incidents reported today.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021
April 17, Scheduled Platform Maintenance; Platform Unavailable
Completed - The scheduled maintenance has been completed.
Apr 17, 17:01 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 17, 17:00 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 17, 16:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:00 PDT
Scheduled - Anaplan will be making enhancements to the platform on Saturday, April 17, 2021, from 1:00 p.m. to 5:00 p.m. PDT.

These infrastructure enhancements are designed to improve platform resiliency and performance. Platform updates such as these strengthen the platform and ensure an optimal planning experience.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.
Apr 9, 09:49 PDT
April 17, Scheduled Platform Maintenance Platform US-3; Platform Unavailable
Completed - The scheduled maintenance has been completed.
Apr 17, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:00 PDT
Scheduled - Anaplan will be making enhancements to your environment on Saturday, April 17, 2021, from 1:00 p.m. to 5:00 p.m. PDT.

During this maintenance window, we’ll be making infrastructure enhancements that will strengthen platform resiliency and performance.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.
Apr 9, 09:30 PDT
Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021
April 14: Platform Service Updates; Platform Available
Completed - The scheduled maintenance has been completed.
Apr 14, 17:00 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 14, 16:15 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 14, 16:13 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 14, 16:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 16:01 PDT
Scheduled - Anaplan will be performing platform maintenance on Wednesday, April 14, 2021, from 4:00 p.m. to 5:00 p.m. PDT.

The Anaplan platform will be available during this time.

Users already working in models should not experience any impact. However, some users may be required to re-access models or restart integrations. Potential platform interruption is not expected to last for more than one minute. In the event that you experience an impact, please refresh Anaplan to resume your work as normal. If any interruption persists, please contact support.

We appreciate your understanding and patience.
Apr 14, 14:28 PDT
Apr 13, 2021

No incidents reported.

Apr 12, 2021
Unplanned Outage
Postmortem - Read details
Apr 15, 11:32 PDT
Resolved - We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Apr 12, 21:01 PDT
Monitoring - Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.
Apr 12, 20:57 PDT
Update - Thank you for your patience as we continue to investigate reports of Anaplan accessibility issues. If you continue to experience issues please don’t hesitate to contact us at support@anaplan.com.
Apr 12, 20:52 PDT
Investigating - We are continuing to investigate the reported issues regarding Anaplan accessibility. We will provide regular updates on this page as we diligently work to resolve this issue(s). Please contact Anaplan Customer Care at support@anaplan.com if you continue to experience issues. Thank you for bearing with us.
Apr 12, 20:23 PDT
Identified - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Apr 12, 19:54 PDT
Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Apr 12, 19:42 PDT
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
April 8: Platform Service Updates; Platform Available
Completed - The scheduled maintenance has been completed.
Apr 8, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 16:00 PDT
Scheduled - Anaplan will be performing maintenance on the platform to enhance overall system performance. The platform will not be offline during this maintenance window.
Maintenance start: Thursday, April 8, 2021 at 4 p.m. PDT
Maintenance end: Thursday, April 8, 2021 at 5 p.m. PDT
Users already working in models should not be impacted; however, some users may be required to re-access models or restart integrations. Any impacts to the platform should not last more than 1 minute. In the event you experience any impacts, simply refresh Anaplan to resume your work as normal. If any of these errors persist, please contact support.
We appreciate your understanding and patience.
Apr 8, 08:59 PDT
Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

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