Anaplan Status

May 8, 2021

No incidents reported today.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

Unplanned Outage

Postmortem - Read details
May 4, 19:41 PDT

Resolved - We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
May 4, 19:39 PDT

Monitoring - Our engineers have restored service to the Anaplan platform, but we have identified a subset of customers that continue to have residual issues with Application Lifecycle Management functionality. Our Support teams will be working individually with these impacted customers to resolve the issue.

Because the majority of customers are experiencing no issues, instead of posting frequent updates to the Status page, we will provide a root cause analysis and resolution update once all customers are fully operational.

If you have any questions, concerns, or are experiencing issues, please don’t hesitate to contact us at support@anaplan.com. Once again, we greatly appreciate your patience and understanding.
Apr 28, 09:24 PDT

Update - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Apr 28, 08:22 PDT

Identified - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Apr 28, 08:20 PDT

Monitoring - Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.
Apr 28, 08:08 PDT

Update - We have identified the issue preventing customers accessing the Anaplan Platform. Our engineers are actively working to restore service and determine the root cause. Updates will be posted to this page as they become available.
Apr 28, 08:00 PDT

Identified - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Apr 28, 07:32 PDT

Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Apr 28, 06:49 PDT

Platform Alerts

Resolved - All clear! Our monitoring system reported a false positive and we treat every incident as a priority while we investigate. We pride ourselves on being transparent, communicative, and proactive. Thank you for choosing Anaplan and we value your partnership. If you have any questions, concerns, or comments, please don't hesitate to contact us at support@anaplan.com.
May 4, 08:32 PDT

Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
May 4, 08:17 PDT

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

Unplanned Outage

Postmortem - Read details
May 4, 19:40 PDT

Resolved - We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Apr 28, 06:21 PDT

Monitoring - Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.
Apr 28, 06:14 PDT

Identified - We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Apr 28, 05:47 PDT

Investigating - We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Apr 28, 05:40 PDT

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

April 24, Platform Service Updates to Anaplan Platform US-3 and US-4; Platform Unavailable

Completed - The scheduled maintenance has been completed.
Apr 24, 14:48 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 24, 14:43 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 13:01 PDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 23, 12:39 PDT

Scheduled - Anaplan will be making enhancements to the platform on Saturday, April 24, 2021, from 1:00 p.m. to 5:00 p.m. PDT.

NOTE: The Central Identity Management (CIM) Phase 2 release previously scheduled for April 24 has been postponed. We’ve listened to feedback and want to ensure that all of our customers have the appropriate time to digest the CIM changes and adjust their processes accordingly.

We are still targeting to transition to Phase 2 in Q2 and will provide a new date as soon as we can. We apologize for any inconvenience and appreciate your understanding.

This maintenance window will deliver a new set of capabilities designed to further optimize your panning experience. New upcoming features will include the ability to:

Perform calculations with User lists

Select to ignore all items you don’t want to map when setting up imports

Use the Update Current Period action to automate updates of the Current Period as a stand alone action and as part of a process

See the fields you configure most often in Blueprint first for a more intuitive experience

Monitor events when users open a model to meet compliance via audit service logs

Access a new set of Application Lifecycle Management (ALM) APIs that allows you to change the model mode from offline to online and run multiple synchronizations in parallel.

Plus, look for a New Modeling Experience in early May with an updated look and feel. Anyone interacting with a model will soon be able to opt-in to try out the new experience.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.
Apr 15, 15:11 PDT

April 24, Scheduled Platform Maintenance; Platform Unavailable

Completed - The scheduled maintenance has been completed.
Apr 24, 14:48 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 24, 14:43 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 13:01 PDT

Scheduled - Anaplan will be making enhancements to the platform on Saturday, April 24, 2021, from 1:00 p.m. to 5:00 p.m. PDT.

NOTE: The Central Identity Management (CIM) Phase 2 release previously scheduled for April 24 has been postponed. We’ve listened to feedback and want to ensure that all of our customers have the appropriate time to digest the CIM changes and adjust their processes accordingly.

We are still targeting to transition to Phase 2 in Q2 and will provide a new date as soon as we can. We apologize for any inconvenience and appreciate your understanding.

This maintenance window will deliver a new set of capabilities designed to further optimize your panning experience. New upcoming features will include the ability to:

Perform calculations with User lists

Select to ignore all items you don’t want to map when setting up imports

Use the Update Current Period action to automate updates of the Current Period as a stand alone action and as part of a process

See the fields you configure most often in Blueprint first for a more intuitive experience

Monitor events when users open a model to meet compliance via audit service logs

Access a new set of Application Lifecycle Management (ALM) APIs that allows you to change the model mode from offline to online and run multiple synchronizations in parallel.

Plus, look for a New Modeling Experience in early May with an updated look and feel. Anyone interacting with a model will soon be able to opt-in to try out the new experience.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.

Maintenance by major time zone:

Honolulu (U.S.A.)
Saturday, April 24, 2021 at 10:00 AM (HST)

San Francisco (U.S.A.)
Saturday, April 24, 2021 at 1:00 PM (PDT)

Denver (U.S.A.)
Saturday, April 24, 2021 at 2:00 PM (MDT)

Minneapolis (U.S.A.)
Saturday, April 24, 2021 at 3:00 PM (CDT)

New York (U.S.A.)
Saturday, April 24, 2021 at 4:00 PM (EDT)

Buenos Aires (Argentina)
Saturday, April 24, 2021 at 5:00 PM (ART)

London (United Kingdom)
Saturday, April 24, 2021 at 9:00 PM (BST)

Paris (France)
Saturday, April 24, 2021 at 10:00 PM (CEST)

Moscow (Russia)
Saturday, April 24, 2021 at 11:00 PM (MSK)

New Delhi (India)
Sunday, April 25, 2021 at 1:30 AM (IST)

Singapore
Sunday, April 25, 2021 at 4:00 AM (SGT)

Japan
Sunday, April 25, 2021 at 5:00 AM (JST)

Sydney (Australia)
Sunday, April 25, 2021 at 6:00 AM (AEST)

Auckland (New Zealand)
Sunday, April 25, 2021 at 8:00 AM (NZST)
Apr 15, 09:37 PDT