On September 10th, Anaplan engineers were alerted by routine monitoring of a failure of route failover during one our vendor's planned maintenance windows. Investigation showed that our secondary vendor was misconfigured and thus not able to comply with our route failover instruction. The matter was resolved by the original vendor before the secondary vendor could enact a fix. We are reviewing failover configuration with our vendors to eliminate repeats of this issue and examining other options to reduce reliance on any single IP block.
We understand the impact this type of interruption can have on your experience and want to assure you that we are committed to improving our systems and process to ensure the best possible experience for you. Thank you for your understanding and continued partnership.
Posted Sep 15, 2021 - 20:04 UTC
Resolved
We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at .
Posted Sep 10, 2021 - 07:40 UTC
Monitoring
Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise and contact our customers to validate and confirm the platform is functional and operational. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.
Posted Sep 10, 2021 - 07:32 UTC
Update
We are diligently working to restore service related to recent customer reported issues. Additional updates will be posted to this page until service is restored or there is an estimated time to resolution.
Posted Sep 10, 2021 - 07:13 UTC
Identified
We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Posted Sep 10, 2021 - 06:34 UTC
Investigating
We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.