On November 7, 2018 at 7:23 a.m. PDT, Anaplan experienced a platform outage impacting all users attempting to login. In our dedication to transparency, we would like to provide additional information around the cause(s) as well as our plan to avoid this issue in the future.

The outage was caused by a configuration error that was introduced during preparation for a future release.  We rectified this configuration issue as soon as it was identified and engaged our engineering teams to execute the rollback steps. All systems were up and verified at 8:44 a.m. PDT, just over one hour after the initial alert.

As a corrective action, we are reviewing our change management processes to ensure additional checks & balances are in place, prior to implementing a change.

We understand the impact to your experience when interruptions occur and we are working diligently to improve our systems and processes to avoid further issues.  We appreciate your patience, and as always thank you for being a valued Anaplan customer.