On 23 August 2019, we experienced a hardware failure on our production platform. Automated fail-over did not happen as expected, which led to users being unable to open models. Our engineers were notified immediately and services were restored to a secondary host. Once service was restored, users were able to successfully open models. The affected hardware remains removed from production pending further analysis and corrective action by our vendor.

We understand and apologise for the impact this disruption of service may have caused. Please be assured that we are working diligently to improve our systems and processes to mitigate and avoid the impact of these issues and, as always, we thank you for being a valued Anaplan customer.