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We’re adding new IP addresses to the active production environment for in1: Cloud - India on November 16, 2026.\n\nIf you’re using this region and you restrict inbound traffic and have allowlisted Anaplan IP addresses, you'll need to update your firewall settings. \n\nThe action is straightforward: you must add the new Anaplan IP addresses to your existing allowlists without removing the current ones. Both IP ranges will stay active. \n\nYou’ll find the complete, up-to-date list in the “URL, IP, and allowlist requirements” article on our Support website. You can use our onsite search to find the article, or you can copy/paste this URL into your browser: https://support.anaplan.com/url-ip-and-allowlist-requirements-c8235c7d-8af2-413b-a9ff-d465978806b9. \n\nIf you don't update your firewall settings before November 16, 2026, you risk connectivity failures that could affect key platform components, including Anaplan CloudWorks™ and Anaplan Data Orchestrator (ADO). \n\nTo prevent any service disruptions, we strongly recommend coordinating with your internal IT or network security teams as soon as possible so that they can apply the necessary updates. 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Full-service functionality will be restored upon completion, allowing you to resume your business operations.\n\nWe appreciate your understanding as we continue to evolve our platform to better serve your business needs.\n\nIf you have any questions or concerns regarding this maintenance window, please contact Anaplan Support.","created_at":"2026-10-30T11:54:14.861Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-30T11:54:14.861Z","display_at":"2026-10-30T11:54:14.861Z","deliver_notifications":true,"tweet_id":null,"id":"tl69dm3kvt9v","incident_id":"lx68kl40ltbc","custom_tweet":null,"affected_components":[{"code":"j82zhhrb4j8s","name":"us3: Cloud - US","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"us3: Cloud - US","created_at":"2023-04-13T13:28:26.760Z","updated_at":"2026-11-07T17:28:12.601Z","position":9,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"j82zhhrb4j8s","page_id":"h67slnm23cyy","group_id":null}]},{"name":"Platform Alerts","status":"resolved","created_at":"2026-11-05T14:37:15.329Z","updated_at":"2026-11-05T15:46:46.716Z","monitoring_at":"2026-11-05T15:41:26.988Z","resolved_at":"2026-11-05T15:46:46.685Z","impact":"major","shortlink":"https://stspg.io/zg118ftk7fz1","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-11-05T14:37:15.318Z","reminder_intervals":null,"id":"1m9vqm2qwgsq","page_id":"h67slnm23cyy","incident_updates":[{"status":"resolved","body":"We have confirmed that the issue is now resolved.   \n\nWe deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.  \n\nWe will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.","created_at":"2026-11-05T15:46:46.685Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-05T15:46:46.685Z","display_at":"2026-11-05T15:46:46.685Z","deliver_notifications":true,"tweet_id":null,"id":"10fz8kmccvzx","incident_id":"1m9vqm2qwgsq","custom_tweet":null,"affected_components":[{"code":"hkky237x4trq","name":"Anaplan Website","old_status":"operational","new_status":"operational"},{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"operational","new_status":"operational"},{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"operational","new_status":"operational"},{"code":"vrzcbt254y8v","name":"eu1: Data Center - Netherlands","old_status":"operational","new_status":"operational"},{"code":"l3169s1ctvq5","name":"eu2: Data Center - Germany","old_status":"operational","new_status":"operational"},{"code":"j82zhhrb4j8s","name":"us3: Cloud - US","old_status":"operational","new_status":"operational"},{"code":"p6y0yjlnyrky","name":"us4: Cloud - US","old_status":"operational","new_status":"operational"},{"code":"0w5cc70pl087","name":"us5: Cloud - US East","old_status":"operational","new_status":"operational"},{"code":"xg8jpc59sq6l","name":"ap1: Cloud - Japan","old_status":"operational","new_status":"operational"},{"code":"2wfymbj7whsv","name":"us7: Cloud - US","old_status":"operational","new_status":"operational"},{"code":"g5hjvtn9gkq1","name":"ca1: Cloud - Canada","old_status":"operational","new_status":"operational"},{"code":"h1mn39cc4g36","name":"au1: Cloud - Australia","old_status":"operational","new_status":"operational"},{"code":"tljv4sqd22qq","name":"eu3: Cloud - Europe","old_status":"operational","new_status":"operational"},{"code":"6bzsq100rxpc","name":"eu4: Cloud - Europe","old_status":"operational","new_status":"operational"},{"code":"rp03jsr4qstr","name":"me1: Cloud - Saudi Arabia","old_status":"operational","new_status":"operational"},{"code":"h4fg69zyl4yn","name":"in1: Cloud - India","old_status":"operational","new_status":"operational"},{"code":"cqxph47ljd2f","name":"id1: Cloud - Indonesia","old_status":"operational","new_status":"operational"},{"code":"x3h0lrdj4nbv","name":"gb1: Cloud - UK","old_status":"operational","new_status":"operational"},{"code":"b5402ghtk2r2","name":"ae1: Cloud - UAE","old_status":"operational","new_status":"operational"},{"code":"kxf39qzzn10d","name":"us9: Cloud - US","old_status":"operational","new_status":"operational"},{"code":"gds26p2klm4v","name":"eu5: Cloud - Europe","old_status":"operational","new_status":"operational"},{"code":"cm9d1t36vhl2","name":"sg1: Cloud - Singapore","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Service has now been restored; you should now be able to resume normal activities.  \n\nWe will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.","created_at":"2026-11-05T15:41:26.988Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-05T15:41:26.988Z","display_at":"2026-11-05T15:41:26.988Z","deliver_notifications":true,"tweet_id":null,"id":"nyxfhkd5tkbz","incident_id":"1m9vqm2qwgsq","custom_tweet":null,"affected_components":[{"code":"hkky237x4trq","name":"Anaplan Website","old_status":"operational","new_status":"operational"},{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"partial_outage","new_status":"operational"},{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"partial_outage","new_status":"operational"},{"code":"vrzcbt254y8v","name":"eu1: Data Center - Netherlands","old_status":"partial_outage","new_status":"operational"},{"code":"l3169s1ctvq5","name":"eu2: Data Center - Germany","old_status":"partial_outage","new_status":"operational"},{"code":"j82zhhrb4j8s","name":"us3: Cloud - US","old_status":"partial_outage","new_status":"operational"},{"code":"p6y0yjlnyrky","name":"us4: Cloud - US","old_status":"partial_outage","new_status":"operational"},{"code":"0w5cc70pl087","name":"us5: Cloud - US East","old_status":"partial_outage","new_status":"operational"},{"code":"xg8jpc59sq6l","name":"ap1: Cloud - Japan","old_status":"partial_outage","new_status":"operational"},{"code":"2wfymbj7whsv","name":"us7: Cloud - US","old_status":"partial_outage","new_status":"operational"},{"code":"g5hjvtn9gkq1","name":"ca1: Cloud - Canada","old_status":"partial_outage","new_status":"operational"},{"code":"h1mn39cc4g36","name":"au1: Cloud - Australia","old_status":"partial_outage","new_status":"operational"},{"code":"tljv4sqd22qq","name":"eu3: Cloud - Europe","old_status":"partial_outage","new_status":"operational"},{"code":"6bzsq100rxpc","name":"eu4: Cloud - Europe","old_status":"partial_outage","new_status":"operational"},{"code":"rp03jsr4qstr","name":"me1: Cloud - Saudi Arabia","old_status":"partial_outage","new_status":"operational"},{"code":"h4fg69zyl4yn","name":"in1: Cloud - India","old_status":"partial_outage","new_status":"operational"},{"code":"cqxph47ljd2f","name":"id1: Cloud - Indonesia","old_status":"partial_outage","new_status":"operational"},{"code":"x3h0lrdj4nbv","name":"gb1: Cloud - UK","old_status":"partial_outage","new_status":"operational"},{"code":"b5402ghtk2r2","name":"ae1: Cloud - UAE","old_status":"partial_outage","new_status":"operational"},{"code":"kxf39qzzn10d","name":"us9: Cloud - US","old_status":"partial_outage","new_status":"operational"},{"code":"gds26p2klm4v","name":"eu5: Cloud - Europe","old_status":"partial_outage","new_status":"operational"},{"code":"cm9d1t36vhl2","name":"sg1: Cloud - Singapore","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.","created_at":"2026-11-05T15:09:20.075Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-05T15:09:20.075Z","display_at":"2026-11-05T15:09:20.075Z","deliver_notifications":true,"tweet_id":null,"id":"c310779s3gtn","incident_id":"1m9vqm2qwgsq","custom_tweet":null,"affected_components":[{"code":"hkky237x4trq","name":"Anaplan Website","old_status":"operational","new_status":"operational"},{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"partial_outage","new_status":"partial_outage"},{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"partial_outage","new_status":"partial_outage"},{"code":"vrzcbt254y8v","name":"eu1: Data Center - Netherlands","old_status":"partial_outage","new_status":"partial_outage"},{"code":"l3169s1ctvq5","name":"eu2: Data Center - Germany","old_status":"partial_outage","new_status":"partial_outage"},{"code":"j82zhhrb4j8s","name":"us3: Cloud - US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"p6y0yjlnyrky","name":"us4: Cloud - US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0w5cc70pl087","name":"us5: Cloud - US East","old_status":"partial_outage","new_status":"partial_outage"},{"code":"xg8jpc59sq6l","name":"ap1: Cloud - Japan","old_status":"partial_outage","new_status":"partial_outage"},{"code":"2wfymbj7whsv","name":"us7: Cloud - US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"g5hjvtn9gkq1","name":"ca1: Cloud - Canada","old_status":"partial_outage","new_status":"partial_outage"},{"code":"h1mn39cc4g36","name":"au1: Cloud - Australia","old_status":"partial_outage","new_status":"partial_outage"},{"code":"tljv4sqd22qq","name":"eu3: Cloud - Europe","old_status":"partial_outage","new_status":"partial_outage"},{"code":"6bzsq100rxpc","name":"eu4: Cloud - Europe","old_status":"partial_outage","new_status":"partial_outage"},{"code":"rp03jsr4qstr","name":"me1: Cloud - Saudi Arabia","old_status":"partial_outage","new_status":"partial_outage"},{"code":"h4fg69zyl4yn","name":"in1: Cloud - India","old_status":"partial_outage","new_status":"partial_outage"},{"code":"cqxph47ljd2f","name":"id1: Cloud - Indonesia","old_status":"partial_outage","new_status":"partial_outage"},{"code":"x3h0lrdj4nbv","name":"gb1: Cloud - UK","old_status":"partial_outage","new_status":"partial_outage"},{"code":"b5402ghtk2r2","name":"ae1: Cloud - UAE","old_status":"partial_outage","new_status":"partial_outage"},{"code":"kxf39qzzn10d","name":"us9: Cloud - US","old_status":"partial_outage","new_status":"partial_outage"},{"code":"gds26p2klm4v","name":"eu5: Cloud - Europe","old_status":"partial_outage","new_status":"partial_outage"},{"code":"cm9d1t36vhl2","name":"sg1: Cloud - Singapore","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an issue resulting in some customers not being able to load Polaris models. This is isolated to Polaris models only. \n\nWe are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.","created_at":"2026-11-05T14:46:10.168Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-05T14:46:10.168Z","display_at":"2026-11-05T14:46:10.168Z","deliver_notifications":false,"tweet_id":null,"id":"fjydzx76qch0","incident_id":"1m9vqm2qwgsq","custom_tweet":null,"affected_components":[{"code":"hkky237x4trq","name":"Anaplan Website","old_status":"partial_outage","new_status":"operational"},{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"operational","new_status":"partial_outage"},{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"operational","new_status":"partial_outage"},{"code":"vrzcbt254y8v","name":"eu1: Data Center - Netherlands","old_status":"operational","new_status":"partial_outage"},{"code":"l3169s1ctvq5","name":"eu2: Data Center - Germany","old_status":"operational","new_status":"partial_outage"},{"code":"j82zhhrb4j8s","name":"us3: Cloud - 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We appreciate your patience and partnership as we worked through this issue.  \n\nWe will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.","created_at":"2026-10-27T15:41:38.415Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-27T15:41:38.415Z","display_at":"2026-10-27T15:41:38.415Z","deliver_notifications":true,"tweet_id":null,"id":"9sxbd49t2x1v","incident_id":"dr2b4n05gwg0","custom_tweet":null,"affected_components":[{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Service has now been restored; you should now be able to resume normal activities.  \n\nWe will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.","created_at":"2026-10-27T15:03:37.151Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-27T15:03:37.151Z","display_at":"2026-10-27T15:03:37.151Z","deliver_notifications":true,"tweet_id":null,"id":"2kyy0z0jmhrz","incident_id":"dr2b4n05gwg0","custom_tweet":null,"affected_components":[{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Our Vendor have identified a third-party issue affecting some customers whose traffic passes through external vendor firewalls following recent firmware upgrades.\n\nImpacted customers may observe the following behaviours:\nERR_TIMED_OUT errors on standard HTTPS\n\nOur teams are actively monitoring the vendor's remediation efforts to ensure services are fully stabilized. \n\nWe will provide further updates in 60 minutes or upon resolution.","created_at":"2026-10-27T14:52:40.399Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-27T14:52:40.399Z","display_at":"2026-10-27T14:52:40.399Z","deliver_notifications":true,"tweet_id":null,"id":"wh4fcsp56psl","incident_id":"dr2b4n05gwg0","custom_tweet":null,"affected_components":[{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Our Vendor have identified a third-party issue affecting some customers whose traffic passes through external vendor firewalls following recent firmware upgrades.\n\nImpacted customers may observe the following behaviours:\nERR_TIMED_OUT errors on standard HTTPS\n\nOur teams are actively monitoring the vendor's remediation efforts to ensure services are fully stabilized. \n\nWe will provide further updates in 60 minutes or upon resolution.","created_at":"2026-10-27T13:39:06.426Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-27T13:39:06.426Z","display_at":"2026-10-27T13:39:06.426Z","deliver_notifications":true,"tweet_id":null,"id":"s1n8mtx1pp1l","incident_id":"dr2b4n05gwg0","custom_tweet":null,"affected_components":[{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating an issue resulting in some customers experiencing issues when logging on to the Anaplan Platform. \n\nWe are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.","created_at":"2026-10-27T13:22:20.033Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-27T13:22:20.033Z","display_at":"2026-10-27T13:22:20.033Z","deliver_notifications":false,"tweet_id":null,"id":"j75yqy3ywksl","incident_id":"dr2b4n05gwg0","custom_tweet":null,"affected_components":[{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"On October 27, 2026, at 12:36 UTC, some customers in our US1 region experienced timeouts when logging in to Anaplan or opening their workspaces.\n\n**Root cause**\n\nThe login disruption was caused by an automated safety filter that our content delivery network \\(CDN\\) provider activated to manage a sudden spike in internet traffic. The traffic spike subsided within two minutes, but the safety filter remained active and mistakenly blocked legitimate customer connections. This happened because secure connection messages sent by modern web browsers, after passing through standard corporate network security firewalls, matched the specific traffic characteristics that the safety filter was trying to block.\n\nThe issue lasted for a few hours because blocked browsers kept automatically trying to reconnect, which kept the automated filter active. Anaplan's applications, login services, and internal systems worked normally throughout the event.\n\n**Recovery**\n\nOur engineering team investigated as soon as customers reported the issue and linked it to a known third-party issue that our CDN provider had reported. We worked with the CDN provider while they put a fix in place, and affected customers had normal access again by 15:03 UTC. We didn't need to change any Anaplan infrastructure or configuration.\n\n**Corrective and preventative actions**\n\n* The vendor is refining automated mitigation rules to target specific network locations by default, which will reduce the scope of any potential impact.\n* Cloudflare is enhancing its traffic fingerprint analysis to better differentiate between malicious activity and legitimate modern browser connection patterns.\n\nWe apologize for the impact this issue has had on your operations. We're committed to the improvements outlined above to prevent similar disruptions. If you have questions or concerns, please contact Support.","postmortem_body_last_updated_at":"2026-11-06T13:08:38.813Z","postmortem_ignored":false,"postmortem_published_at":"2026-11-06T13:08:38.813Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"us1: Data Center - US East","created_at":"2023-04-13T13:26:06.143Z","updated_at":"2026-11-07T20:00:07.398Z","position":1,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"hbl8q7zs1fjj","page_id":"h67slnm23cyy","group_id":null}]},{"name":"Platform Alerts","status":"resolved","created_at":"2026-10-26T10:55:28.032Z","updated_at":"2026-11-04T14:04:42.148Z","monitoring_at":"2026-10-26T10:57:34.800Z","resolved_at":"2026-10-26T11:25:15.139Z","impact":"major","shortlink":"https://stspg.io/2s83vb7zznw3","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-26T10:55:28.023Z","reminder_intervals":null,"id":"t0y6sbb306cg","page_id":"h67slnm23cyy","incident_updates":[{"status":"resolved","body":"We have confirmed that the issue is now resolved.   \n\nWe deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.  \n\nWe will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.","created_at":"2026-10-26T11:25:15.139Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-26T11:25:15.139Z","display_at":"2026-10-26T11:25:15.139Z","deliver_notifications":true,"tweet_id":null,"id":"96nsbgslqhny","incident_id":"t0y6sbb306cg","custom_tweet":null,"affected_components":[{"code":"rp03jsr4qstr","name":"me1: Cloud - Saudi Arabia","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Service has now been restored; you should now be able to resume normal activities.  \n\nWe will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.","created_at":"2026-10-26T10:57:34.800Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-26T10:57:34.800Z","display_at":"2026-10-26T10:57:34.800Z","deliver_notifications":true,"tweet_id":null,"id":"6l5jhh2kv39v","incident_id":"t0y6sbb306cg","custom_tweet":null,"affected_components":[{"code":"rp03jsr4qstr","name":"me1: Cloud - Saudi Arabia","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating degraded access to models in the me1 region. Users are unable to navigate to models via the Anaplan UI.\n\nImpact:\n\n- Model navigation via UI: Affected — users are unable to browse to or open models through the standard UI navigation.\n\n- Model access via shortcut links: Available — users who have a direct shortcut or bookmarked link to a model can still access it.\n\n- Already active sessions: Unaffected — users currently logged into a model are not impacted.\n\n- Apps: Unaffected.\n\nWe are working to identify the root cause and restore full navigation as quickly as possible. We will provide an update in 30 minutes or as soon as we have more information.","created_at":"2026-10-26T10:55:28.201Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-26T10:55:28.201Z","display_at":"2026-10-26T10:55:28.201Z","deliver_notifications":true,"tweet_id":null,"id":"3s7cx8tc53vh","incident_id":"t0y6sbb306cg","custom_tweet":null,"affected_components":[{"code":"rp03jsr4qstr","name":"me1: Cloud - Saudi Arabia","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"On October 26, 2026, at 10:47 UTC, we became aware of an issue which affected our me1: Cloud - Saudi Arabia region. As a result of this issue, customers experienced difficulties accessing the Home and Models pages. While the main navigation pages were unavailable, users could sign in and access models via direct or bookmarked links, or through user experience \\(UX\\) application pages. \n\n**Root cause** \n\nDuring a planned routing configuration update during the scheduled downtime window on October 24th, an incorrect configuration setting was left in place on the application routing configuration for the me1 region. This configuration was not successfully updated during the maintenance window, causing subsequent attempts to navigate to the Home and Models pages to return error responses. \n\n**Recovery** \n\nOur engineering team took immediate action upon becoming aware of the issue. We paused automated deployment synchronization and manually updated the routing configuration to remove the incorrect setting. Access was restored at 10:58 UTC. The permanent automated configuration update was completed at 11:18 UTC, and the issue was fully resolved. \n\n**Corrective and preventative actions** \n\n* We are updating our migration validation procedures to verify the active running configuration across all environments and regions. \n\n* We are updating our alerting configurations to guarantee that any failures persisting beyond the planned downtime correctly trigger active alerts as soon as the maintenance window is completed. \n\n* We are strengthening our automated smoke testing framework to prevent configuration gaps from going unnoticed. \n\nWe apologize for any impact this issue may have had on your business operations.` `We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users. \n\nIf you have further questions or concerns, please visit our [Support](http://support.anaplan.com) website. We appreciate your patience during this incident and value the trust you place in Anaplan.","postmortem_body_last_updated_at":"2026-11-04T14:04:42.126Z","postmortem_ignored":false,"postmortem_published_at":"2026-11-04T14:04:42.126Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"me1: Cloud - Saudi Arabia","created_at":"2024-06-20T17:31:26.925Z","updated_at":"2026-11-05T15:41:26.793Z","position":14,"description":null,"showcase":false,"start_date":"2024-06-20T00:00:00.000Z","id":"rp03jsr4qstr","page_id":"h67slnm23cyy","group_id":null}]},{"name":"October 24: Scheduled platform maintenance - platform unavailable","status":"completed","created_at":"2026-10-16T08:42:05.817Z","updated_at":"2026-10-24T18:53:09.369Z","monitoring_at":null,"resolved_at":"2026-10-24T18:53:09.317Z","impact":"maintenance","shortlink":"https://stspg.io/w41xmy7n1mcj","scheduled_for":"2026-10-24T15:00:00.000Z","scheduled_until":"2026-10-24T19:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-10-24T14:00:07.453Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-16T08:42:05.801Z","reminder_intervals":null,"id":"2rdqzsyyr1xj","page_id":"h67slnm23cyy","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-10-24T18:53:09.317Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-24T18:53:09.317Z","display_at":"2026-10-24T18:53:09.317Z","deliver_notifications":true,"tweet_id":null,"id":"cgnft1268ylb","incident_id":"2rdqzsyyr1xj","custom_tweet":null,"affected_components":[{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"under_maintenance","new_status":"operational"},{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"under_maintenance","new_status":"operational"},{"code":"vrzcbt254y8v","name":"eu1: Data Center - Netherlands","old_status":"under_maintenance","new_status":"operational"},{"code":"l3169s1ctvq5","name":"eu2: Data Center - Germany","old_status":"under_maintenance","new_status":"operational"},{"code":"0w5cc70pl087","name":"us5: Cloud - US East","old_status":"under_maintenance","new_status":"operational"},{"code":"xg8jpc59sq6l","name":"ap1: Cloud - Japan","old_status":"under_maintenance","new_status":"operational"},{"code":"2wfymbj7whsv","name":"us7: Cloud - US","old_status":"under_maintenance","new_status":"operational"},{"code":"6bzsq100rxpc","name":"eu4: Cloud - Europe","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-10-24T15:00:14.160Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-24T15:00:14.160Z","display_at":"2026-10-24T15:00:14.160Z","deliver_notifications":true,"tweet_id":null,"id":"7jq4cg6h8p4v","incident_id":"2rdqzsyyr1xj","custom_tweet":null,"affected_components":[{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"operational","new_status":"under_maintenance"},{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"operational","new_status":"under_maintenance"},{"code":"vrzcbt254y8v","name":"eu1: Data Center - Netherlands","old_status":"operational","new_status":"under_maintenance"},{"code":"l3169s1ctvq5","name":"eu2: Data Center - Germany","old_status":"operational","new_status":"under_maintenance"},{"code":"0w5cc70pl087","name":"us5: Cloud - US East","old_status":"operational","new_status":"under_maintenance"},{"code":"xg8jpc59sq6l","name":"ap1: Cloud - Japan","old_status":"operational","new_status":"under_maintenance"},{"code":"2wfymbj7whsv","name":"us7: Cloud - US","old_status":"operational","new_status":"under_maintenance"},{"code":"6bzsq100rxpc","name":"eu4: Cloud - Europe","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-10-24T14:00:07.270Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-24T14:00:07.270Z","display_at":"2026-10-24T14:00:07.270Z","deliver_notifications":true,"tweet_id":null,"id":"xyrg0jp08z3g","incident_id":"2rdqzsyyr1xj","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Anaplan will be implementing key infrastructure improvements and platform enhancements on Saturday, October 24, 2026, from 15:00 UTC.  \n\nThis scheduled maintenance window facilitates the deployment of advanced platform capabilities designed to improve your overall user experience.\n\nDuring this maintenance window, the Anaplan platform will be unavailable. Full-service functionality will be restored upon completion, allowing you to resume your business operations.\n\nWe appreciate your understanding as we continue to evolve our platform to better serve your business needs.\n\nIf you have any questions or concerns regarding this maintenance window, please contact Anaplan Support.","created_at":"2026-10-16T08:42:05.967Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-16T08:42:05.967Z","display_at":"2026-10-16T08:42:05.967Z","deliver_notifications":true,"tweet_id":null,"id":"3g7yfm3y0m99","incident_id":"2rdqzsyyr1xj","custom_tweet":null,"affected_components":[{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"operational","new_status":"operational"},{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"operational","new_status":"operational"},{"code":"vrzcbt254y8v","name":"eu1: Data Center - Netherlands","old_status":"operational","new_status":"operational"},{"code":"l3169s1ctvq5","name":"eu2: Data Center - Germany","old_status":"operational","new_status":"operational"},{"code":"0w5cc70pl087","name":"us5: Cloud - US East","old_status":"operational","new_status":"operational"},{"code":"xg8jpc59sq6l","name":"ap1: Cloud - Japan","old_status":"operational","new_status":"operational"},{"code":"2wfymbj7whsv","name":"us7: Cloud - US","old_status":"operational","new_status":"operational"},{"code":"6bzsq100rxpc","name":"eu4: Cloud - Europe","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"us1: Data Center - US East","created_at":"2023-04-13T13:26:06.143Z","updated_at":"2026-11-07T20:00:07.398Z","position":1,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"hbl8q7zs1fjj","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"us2: Data Center - US West","created_at":"2023-04-13T13:27:18.824Z","updated_at":"2026-11-07T20:00:07.531Z","position":2,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"n59gtvzcjln8","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"eu1: Data Center - Netherlands","created_at":"2023-04-13T13:27:48.723Z","updated_at":"2026-11-07T20:00:07.723Z","position":3,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"vrzcbt254y8v","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"eu2: Data Center - Germany","created_at":"2023-04-13T13:28:07.101Z","updated_at":"2026-11-07T20:00:07.891Z","position":4,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"l3169s1ctvq5","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"eu4: Cloud - Europe","created_at":"2024-05-02T16:41:46.281Z","updated_at":"2026-11-07T20:00:08.063Z","position":5,"description":null,"showcase":false,"start_date":"2024-05-02T00:00:00.000Z","id":"6bzsq100rxpc","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"us5: Cloud - US East","created_at":"2023-04-13T13:29:01.478Z","updated_at":"2026-11-07T20:00:08.346Z","position":6,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"0w5cc70pl087","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"ap1: Cloud - Japan","created_at":"2023-04-13T13:30:16.092Z","updated_at":"2026-11-07T20:00:08.615Z","position":7,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"xg8jpc59sq6l","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"us7: Cloud - US","created_at":"2023-04-13T13:30:34.848Z","updated_at":"2026-11-07T20:00:08.854Z","position":8,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"2wfymbj7whsv","page_id":"h67slnm23cyy","group_id":null}]},{"name":"Platform Alerts","status":"resolved","created_at":"2026-10-16T14:44:36.696Z","updated_at":"2026-10-27T21:28:51.396Z","monitoring_at":"2026-10-16T15:07:48.548Z","resolved_at":"2026-10-16T15:40:56.861Z","impact":"critical","shortlink":"https://stspg.io/345c52mqshld","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"critical","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-16T14:44:36.686Z","reminder_intervals":null,"id":"1gsc97j5g0k7","page_id":"h67slnm23cyy","incident_updates":[{"status":"resolved","body":"We have confirmed that the issue is now resolved.   \n\nWe deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.  \n\nWe will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.","created_at":"2026-10-16T15:40:56.861Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-16T15:40:56.861Z","display_at":"2026-10-16T15:40:56.861Z","deliver_notifications":true,"tweet_id":null,"id":"wrdgk63pflvp","incident_id":"1gsc97j5g0k7","custom_tweet":null,"affected_components":[{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"operational","new_status":"operational"},{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"operational","new_status":"operational"},{"code":"vrzcbt254y8v","name":"eu1: Data Center - Netherlands","old_status":"operational","new_status":"operational"},{"code":"l3169s1ctvq5","name":"eu2: Data Center - Germany","old_status":"operational","new_status":"operational"},{"code":"0w5cc70pl087","name":"us5: Cloud - US East","old_status":"operational","new_status":"operational"},{"code":"xg8jpc59sq6l","name":"ap1: Cloud - Japan","old_status":"operational","new_status":"operational"},{"code":"2wfymbj7whsv","name":"us7: Cloud - US","old_status":"operational","new_status":"operational"},{"code":"6bzsq100rxpc","name":"eu4: Cloud - Europe","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Service has now been restored; you should now be able to resume normal activities.  \n\nWe will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.","created_at":"2026-10-16T15:07:48.548Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-16T15:07:48.548Z","display_at":"2026-10-16T15:07:48.548Z","deliver_notifications":true,"tweet_id":null,"id":"r4wcd7c2hh3m","incident_id":"1gsc97j5g0k7","custom_tweet":null,"affected_components":[{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"major_outage","new_status":"operational"},{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"major_outage","new_status":"operational"},{"code":"vrzcbt254y8v","name":"eu1: Data Center - Netherlands","old_status":"major_outage","new_status":"operational"},{"code":"l3169s1ctvq5","name":"eu2: Data Center - Germany","old_status":"major_outage","new_status":"operational"},{"code":"0w5cc70pl087","name":"us5: Cloud - US East","old_status":"major_outage","new_status":"operational"},{"code":"xg8jpc59sq6l","name":"ap1: Cloud - Japan","old_status":"major_outage","new_status":"operational"},{"code":"2wfymbj7whsv","name":"us7: Cloud - US","old_status":"major_outage","new_status":"operational"},{"code":"6bzsq100rxpc","name":"eu4: Cloud - Europe","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-10-16T14:57:53.302Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-16T14:57:53.302Z","display_at":"2026-10-16T14:57:53.302Z","deliver_notifications":false,"tweet_id":null,"id":"mjbv6rw974j1","incident_id":"1gsc97j5g0k7","custom_tweet":null,"affected_components":[{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"major_outage","new_status":"major_outage"},{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"major_outage","new_status":"major_outage"},{"code":"vrzcbt254y8v","name":"eu1: Data Center - Netherlands","old_status":"major_outage","new_status":"major_outage"},{"code":"l3169s1ctvq5","name":"eu2: Data Center - Germany","old_status":"major_outage","new_status":"major_outage"},{"code":"0w5cc70pl087","name":"us5: Cloud - US East","old_status":"major_outage","new_status":"major_outage"},{"code":"xg8jpc59sq6l","name":"ap1: Cloud - Japan","old_status":"major_outage","new_status":"major_outage"},{"code":"2wfymbj7whsv","name":"us7: Cloud - US","old_status":"major_outage","new_status":"major_outage"},{"code":"6bzsq100rxpc","name":"eu4: Cloud - Europe","old_status":"operational","new_status":"major_outage"}]},{"status":"investigating","body":"We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform.  \n\nWe are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.","created_at":"2026-10-16T14:44:37.083Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-16T14:44:37.083Z","display_at":"2026-10-16T14:44:37.083Z","deliver_notifications":false,"tweet_id":null,"id":"kl62twh863vh","incident_id":"1gsc97j5g0k7","custom_tweet":null,"affected_components":[{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"operational","new_status":"major_outage"},{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"operational","new_status":"major_outage"},{"code":"vrzcbt254y8v","name":"eu1: Data Center - Netherlands","old_status":"operational","new_status":"major_outage"},{"code":"l3169s1ctvq5","name":"eu2: Data Center - Germany","old_status":"operational","new_status":"major_outage"},{"code":"0w5cc70pl087","name":"us5: Cloud - US East","old_status":"operational","new_status":"major_outage"},{"code":"xg8jpc59sq6l","name":"ap1: Cloud - Japan","old_status":"operational","new_status":"major_outage"},{"code":"2wfymbj7whsv","name":"us7: Cloud - US","old_status":"operational","new_status":"major_outage"},{"code":"6bzsq100rxpc","name":"eu4: Cloud - Europe","old_status":"operational","new_status":"operational"}]}],"postmortem_body":"**Introduction**\n\nBetween 14:25 UTC and 15:05 UTC on October 16, 2026, users were unable to log in to the platform or access their models. This disruption lasted for 40 minutes, affecting customers in the following locations:\n\n* us1: Data Center - US East\n* us2: Data Center - US West\n* eu1: Data Center - Netherlands\n* eu2: Data Center - Germany\n* eu4: Cloud - Europe\n* us5: Cloud - US East\n* us7: Cloud - US\n* ap1: Cloud - Japan\n\n**Root Cause**\n\nThe incident was triggered when an administrative search for user roles initiated a resource-heavy query. This request occurred after selecting an empty role hyperlink, which started an extensive data synchronization process that didn’t successfully filter duplicate records. As a result of processing these duplicate records, our authentication system experienced extremely high utilization. This exhausted available resources and caused platform access services to become unresponsive.\n\n**Recovery**\n\nOur engineering team identified the issue and took immediate action. We temporarily scaled down the authentication service to reduce load, allowing the system to recover, and increased processing capacity. Once the authentication system stabilized, services were restored to full capacity. Additionally, we implemented operational guidelines for our Support teams to avoid triggering the resource-heavy search option while permanent fixes were prepared. By 15:05 UTC, the issue was fully resolved.\n\n**Corrective \u0026 Preventative Actions**\n\nWe are implementing the following actions to prevent recurrence:\n\n* We have updated the administrative interface to display empty roles as plain text, preventing the resource-heavy query from being triggered.\n* We are optimizing the system’s query logic to deduplicate user records efficiently during synchronization processes.\n* We are automating user update synchronizations in the background to prevent these processes from impacting active user sessions.\n* We are increasing processing capacity and configuration replicas across all regions globally to enhance overall system resilience.\n\nWe apologize for any impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users.\n\nIf you have further questions or concerns, please visit our [Support](https://www.google.com/url?q=https%3A%2F%2Fsupport.anaplan.com%2F) website. We appreciate your patience during this incident and value the trust you place in Anaplan.","postmortem_body_last_updated_at":"2026-10-27T21:28:51.376Z","postmortem_ignored":false,"postmortem_published_at":"2026-10-27T21:28:51.376Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"us1: Data Center - US East","created_at":"2023-04-13T13:26:06.143Z","updated_at":"2026-11-07T20:00:07.398Z","position":1,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"hbl8q7zs1fjj","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"us2: Data Center - US West","created_at":"2023-04-13T13:27:18.824Z","updated_at":"2026-11-07T20:00:07.531Z","position":2,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"n59gtvzcjln8","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"eu1: Data Center - Netherlands","created_at":"2023-04-13T13:27:48.723Z","updated_at":"2026-11-07T20:00:07.723Z","position":3,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"vrzcbt254y8v","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"eu2: Data Center - Germany","created_at":"2023-04-13T13:28:07.101Z","updated_at":"2026-11-07T20:00:07.891Z","position":4,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"l3169s1ctvq5","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"eu4: Cloud - Europe","created_at":"2024-05-02T16:41:46.281Z","updated_at":"2026-11-07T20:00:08.063Z","position":5,"description":null,"showcase":false,"start_date":"2024-05-02T00:00:00.000Z","id":"6bzsq100rxpc","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"us5: Cloud - US East","created_at":"2023-04-13T13:29:01.478Z","updated_at":"2026-11-07T20:00:08.346Z","position":6,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"0w5cc70pl087","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"ap1: Cloud - Japan","created_at":"2023-04-13T13:30:16.092Z","updated_at":"2026-11-07T20:00:08.615Z","position":7,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"xg8jpc59sq6l","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"us7: Cloud - US","created_at":"2023-04-13T13:30:34.848Z","updated_at":"2026-11-07T20:00:08.854Z","position":8,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"2wfymbj7whsv","page_id":"h67slnm23cyy","group_id":null}]},{"name":"October 10: Scheduled platform maintenance - platform unavailable","status":"completed","created_at":"2026-09-30T10:51:41.477Z","updated_at":"2026-10-10T18:59:46.398Z","monitoring_at":null,"resolved_at":"2026-10-10T18:59:46.352Z","impact":"maintenance","shortlink":"https://stspg.io/1vg6qsbhdkcf","scheduled_for":"2026-10-10T15:00:00.000Z","scheduled_until":"2026-10-10T19:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-10-10T14:00:20.394Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-30T10:51:41.462Z","reminder_intervals":null,"id":"60pj5hw1rmxr","page_id":"h67slnm23cyy","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-10-10T18:59:46.352Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-10T18:59:46.352Z","display_at":"2026-10-10T18:59:46.352Z","deliver_notifications":true,"tweet_id":null,"id":"n9wtzypf4lz7","incident_id":"60pj5hw1rmxr","custom_tweet":null,"affected_components":[{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"under_maintenance","new_status":"operational"},{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"under_maintenance","new_status":"operational"},{"code":"vrzcbt254y8v","name":"eu1: Data Center - Netherlands","old_status":"under_maintenance","new_status":"operational"},{"code":"l3169s1ctvq5","name":"eu2: Data Center - Germany","old_status":"under_maintenance","new_status":"operational"},{"code":"0w5cc70pl087","name":"us5: Cloud - US East","old_status":"under_maintenance","new_status":"operational"},{"code":"xg8jpc59sq6l","name":"ap1: Cloud - Japan","old_status":"under_maintenance","new_status":"operational"},{"code":"2wfymbj7whsv","name":"us7: Cloud - US","old_status":"under_maintenance","new_status":"operational"},{"code":"h1mn39cc4g36","name":"au1: Cloud - Australia","old_status":"under_maintenance","new_status":"operational"},{"code":"6bzsq100rxpc","name":"eu4: Cloud - Europe","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-10-10T15:00:08.004Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-10T15:00:08.004Z","display_at":"2026-10-10T15:00:08.004Z","deliver_notifications":true,"tweet_id":null,"id":"ljl1vkbyl8y3","incident_id":"60pj5hw1rmxr","custom_tweet":null,"affected_components":[{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"operational","new_status":"under_maintenance"},{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"operational","new_status":"under_maintenance"},{"code":"vrzcbt254y8v","name":"eu1: Data Center - Netherlands","old_status":"operational","new_status":"under_maintenance"},{"code":"l3169s1ctvq5","name":"eu2: Data Center - Germany","old_status":"operational","new_status":"under_maintenance"},{"code":"0w5cc70pl087","name":"us5: Cloud - US East","old_status":"operational","new_status":"under_maintenance"},{"code":"xg8jpc59sq6l","name":"ap1: Cloud - Japan","old_status":"operational","new_status":"under_maintenance"},{"code":"2wfymbj7whsv","name":"us7: Cloud - US","old_status":"operational","new_status":"under_maintenance"},{"code":"h1mn39cc4g36","name":"au1: Cloud - Australia","old_status":"operational","new_status":"under_maintenance"},{"code":"6bzsq100rxpc","name":"eu4: Cloud - Europe","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-10-10T14:00:19.867Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-10T14:00:19.867Z","display_at":"2026-10-10T14:00:19.867Z","deliver_notifications":true,"tweet_id":null,"id":"1bp36vjsbl2b","incident_id":"60pj5hw1rmxr","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Anaplan will be implementing key infrastructure improvements and platform enhancements on Saturday, October 10, 2026, from 15:00 UTC.  \n\nThis scheduled maintenance window facilitates the deployment of advanced platform capabilities designed to improve your overall user experience.\n\nDuring this maintenance window, the Anaplan platform will be unavailable. Full-service functionality will be restored upon completion, allowing you to resume your business operations.\n\nWe appreciate your understanding as we continue to evolve our platform to better serve your business needs.\n\nIf you have any questions or concerns regarding this maintenance window, please contact Anaplan Support.","created_at":"2026-09-30T10:51:41.588Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T10:51:41.588Z","display_at":"2026-09-30T10:51:41.588Z","deliver_notifications":true,"tweet_id":null,"id":"k0jvxnrrn11v","incident_id":"60pj5hw1rmxr","custom_tweet":null,"affected_components":[{"code":"hbl8q7zs1fjj","name":"us1: Data Center - US East","old_status":"operational","new_status":"operational"},{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"operational","new_status":"operational"},{"code":"vrzcbt254y8v","name":"eu1: Data Center - Netherlands","old_status":"operational","new_status":"operational"},{"code":"l3169s1ctvq5","name":"eu2: Data Center - Germany","old_status":"operational","new_status":"operational"},{"code":"0w5cc70pl087","name":"us5: Cloud - US East","old_status":"operational","new_status":"operational"},{"code":"xg8jpc59sq6l","name":"ap1: Cloud - Japan","old_status":"operational","new_status":"operational"},{"code":"2wfymbj7whsv","name":"us7: Cloud - US","old_status":"operational","new_status":"operational"},{"code":"h1mn39cc4g36","name":"au1: Cloud - Australia","old_status":"operational","new_status":"operational"},{"code":"6bzsq100rxpc","name":"eu4: Cloud - Europe","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"us1: Data Center - US East","created_at":"2023-04-13T13:26:06.143Z","updated_at":"2026-11-07T20:00:07.398Z","position":1,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"hbl8q7zs1fjj","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"us2: Data Center - US West","created_at":"2023-04-13T13:27:18.824Z","updated_at":"2026-11-07T20:00:07.531Z","position":2,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"n59gtvzcjln8","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"eu1: Data Center - Netherlands","created_at":"2023-04-13T13:27:48.723Z","updated_at":"2026-11-07T20:00:07.723Z","position":3,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"vrzcbt254y8v","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"eu2: Data Center - Germany","created_at":"2023-04-13T13:28:07.101Z","updated_at":"2026-11-07T20:00:07.891Z","position":4,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"l3169s1ctvq5","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"eu4: Cloud - Europe","created_at":"2024-05-02T16:41:46.281Z","updated_at":"2026-11-07T20:00:08.063Z","position":5,"description":null,"showcase":false,"start_date":"2024-05-02T00:00:00.000Z","id":"6bzsq100rxpc","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"us5: Cloud - US East","created_at":"2023-04-13T13:29:01.478Z","updated_at":"2026-11-07T20:00:08.346Z","position":6,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"0w5cc70pl087","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"ap1: Cloud - Japan","created_at":"2023-04-13T13:30:16.092Z","updated_at":"2026-11-07T20:00:08.615Z","position":7,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"xg8jpc59sq6l","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"us7: Cloud - US","created_at":"2023-04-13T13:30:34.848Z","updated_at":"2026-11-07T20:00:08.854Z","position":8,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"2wfymbj7whsv","page_id":"h67slnm23cyy","group_id":null},{"status":"operational","name":"au1: Cloud - Australia","created_at":"2023-04-13T13:31:17.321Z","updated_at":"2026-11-07T20:00:09.009Z","position":12,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"h1mn39cc4g36","page_id":"h67slnm23cyy","group_id":null}]},{"name":"October 10: Scheduled Platform Maintenance Anaplan Amazon Cloud Dedicated; Platform Unavailable","status":"completed","created_at":"2026-09-30T12:15:32.540Z","updated_at":"2026-10-10T16:53:17.421Z","monitoring_at":null,"resolved_at":"2026-10-10T16:53:17.379Z","impact":"maintenance","shortlink":"https://stspg.io/sn901hd953b4","scheduled_for":"2026-10-10T15:00:00.000Z","scheduled_until":"2026-10-10T19:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-10-10T14:00:22.719Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-30T12:15:32.533Z","reminder_intervals":null,"id":"3fk9ck2b85k0","page_id":"h67slnm23cyy","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-10-10T16:53:17.379Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-10T16:53:17.379Z","display_at":"2026-10-10T16:53:17.379Z","deliver_notifications":true,"tweet_id":null,"id":"3j9wvzw1r8yg","incident_id":"3fk9ck2b85k0","custom_tweet":null,"affected_components":[{"code":"p6y0yjlnyrky","name":"us4: Cloud - US","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-10-10T15:01:07.784Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-10T15:01:07.784Z","display_at":"2026-10-10T15:01:07.784Z","deliver_notifications":true,"tweet_id":null,"id":"9p6f0nvpqmr0","incident_id":"3fk9ck2b85k0","custom_tweet":null,"affected_components":[{"code":"p6y0yjlnyrky","name":"us4: Cloud - US","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-10-10T14:00:22.481Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-10T14:00:22.481Z","display_at":"2026-10-10T14:00:22.481Z","deliver_notifications":true,"tweet_id":null,"id":"97992npcrsjh","incident_id":"3fk9ck2b85k0","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Anaplan will be implementing key infrastructure improvements and platform enhancements on Saturday, October 10, 2026, from 15:00 UTC.  \n\nThis scheduled maintenance window facilitates the deployment of advanced platform capabilities designed to improve your overall user experience.\n\nDuring this maintenance window, the Anaplan platform will be unavailable. Full-service functionality will be restored upon completion, allowing you to resume your business operations.\n\nWe appreciate your understanding as we continue to evolve our platform to better serve your business needs.\n\nIf you have any questions or concerns regarding this maintenance window, please contact Anaplan Support.","created_at":"2026-09-30T12:15:32.632Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T12:15:32.632Z","display_at":"2026-09-30T12:15:32.632Z","deliver_notifications":true,"tweet_id":null,"id":"mgy0vbp25dlz","incident_id":"3fk9ck2b85k0","custom_tweet":null,"affected_components":[{"code":"p6y0yjlnyrky","name":"us4: Cloud - US","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"us4: Cloud - US","created_at":"2023-04-13T13:28:42.975Z","updated_at":"2026-11-05T15:41:26.701Z","position":10,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"p6y0yjlnyrky","page_id":"h67slnm23cyy","group_id":null}]},{"name":"Platform Alerts","status":"resolved","created_at":"2026-10-07T15:42:26.056Z","updated_at":"2026-10-16T18:28:52.390Z","monitoring_at":"2026-10-07T17:46:44.442Z","resolved_at":"2026-10-07T18:02:39.217Z","impact":"major","shortlink":"https://stspg.io/99m710fbtwp7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-07T15:42:26.047Z","reminder_intervals":null,"id":"xgk2gnsmqsty","page_id":"h67slnm23cyy","incident_updates":[{"status":"resolved","body":"We have confirmed that the issue is now resolved.   \n\nWe deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.  \n\nWe will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.","created_at":"2026-10-07T18:02:39.217Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-07T18:02:39.217Z","display_at":"2026-10-07T18:02:39.217Z","deliver_notifications":true,"tweet_id":null,"id":"cktqfrhmys7w","incident_id":"xgk2gnsmqsty","custom_tweet":null,"affected_components":[{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Service has now been restored; you should now be able to resume normal activities.  \n\nWe will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.","created_at":"2026-10-07T17:46:44.442Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-07T17:46:44.442Z","display_at":"2026-10-07T17:46:44.442Z","deliver_notifications":true,"tweet_id":null,"id":"dqsyfsjrjybv","incident_id":"xgk2gnsmqsty","custom_tweet":null,"affected_components":[{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We have made some changes and are seeing positive progress. While the issue is not yet fully resolved, the volume of errors has reduced significantly. Our engineering team continues to work through recovery steps to achieve a full restoration.\n\nWe will provide our next update within 30 minutes, or sooner if we have significant progress to share.\n\nWe appreciate your patience and apologize for any inconvenience this may be causing.","created_at":"2026-10-07T17:32:38.403Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-07T17:32:38.403Z","display_at":"2026-10-07T17:32:38.403Z","deliver_notifications":true,"tweet_id":null,"id":"k48zkcybqc6t","incident_id":"xgk2gnsmqsty","custom_tweet":null,"affected_components":[{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We are continuing to investigate this incident and are currently working through multiple lines of recovery steps to restore service as quickly as possible. Our engineering team is actively engaged and prioritizing a full restoration.\n\nWe will provide our next update within 30 minutes, or sooner if we have significant progress to share.\n\nWe appreciate your patience and apologize for any inconvenience this may be causing.","created_at":"2026-10-07T16:59:40.412Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-07T16:59:40.412Z","display_at":"2026-10-07T16:59:40.412Z","deliver_notifications":true,"tweet_id":null,"id":"6p4sjrl2lgd4","incident_id":"xgk2gnsmqsty","custom_tweet":null,"affected_components":[{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We have identified the probable cause of the incident and are actively working to restore service as quickly as possible. A resolution time is not yet available. We will issue a further update within 30 minutes, or immediately upon resolution.","created_at":"2026-10-07T16:28:30.978Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-07T16:28:30.978Z","display_at":"2026-10-07T16:28:30.978Z","deliver_notifications":true,"tweet_id":null,"id":"5j75myr9gz8v","incident_id":"xgk2gnsmqsty","custom_tweet":null,"affected_components":[{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.","created_at":"2026-10-07T15:58:00.717Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-07T15:58:00.717Z","display_at":"2026-10-07T15:58:00.717Z","deliver_notifications":true,"tweet_id":null,"id":"46n4q09mvthd","incident_id":"xgk2gnsmqsty","custom_tweet":null,"affected_components":[{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an issue resulting in intermittent errors when attempting to load models.\n\nWe are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.","created_at":"2026-10-07T15:42:26.172Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-07T15:42:26.172Z","display_at":"2026-10-07T15:42:26.172Z","deliver_notifications":true,"tweet_id":null,"id":"54ss0dgncl1h","incident_id":"xgk2gnsmqsty","custom_tweet":null,"affected_components":[{"code":"n59gtvzcjln8","name":"us2: Data Center - US West","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"Between 14:41 UTC and 17:47 UTC on Wednesday, 7 October 2026, customers attempting to access models in us2: Data Center - US West may have experienced intermittent loading delays, network errors, and HTTP 500 errors. \n\n**Root Cause**\n\nThe incident was triggered by an automated maintenance update that resulted in an unexpected network interface reset on an infrastructure host. When the network interface initialized, an unexpected software behavior prevented network traffic from routing normally. While the network interfaces reported a healthy link state to monitoring systems, the driver ceased forwarding network traffic. This silent failure disabled the virtual machines hosted on that server, including primary regional DNS caching and authentication services.\n\nThe loss of these primary routing services increased traffic on remaining servers, causing intermittent platform delays and timeouts. Remediation was further slowed because restoring the impacted systems relied on internal services that were temporarily unavailable.\n\n**Recovery**\n\nTo mitigate customer impact and restore platform stability, we immediately mobilized our teams to isolate the source of the network degradation and protect active user sessions. We began by safely redirecting active customer workloads away from the affected infrastructure. In parallel, we implemented emergency traffic rerouting configurations across the platform to bypass impaired network components and route requests strictly through healthy routing systems.\n\nOnce traffic pathways were stabilized, we safely relocated the primary network routing services to an alternative, healthy infrastructure. This successfully re-established normal network communication, bringing query response times and system error rates back to baseline levels at 17:17 UTC.\n\nFollowing the migration, we closely monitored platform traffic, validated model responsiveness, and confirmed that cross-region data imports were completing successfully. Full service was restored by 17:47 UTC.\n\n**Corrective \u0026 Preventative Actions**\n\nTo prevent a recurrence and improve platform resilience, we are implementing the following corrective actions:\n\n* To address the trigger for this incident, we have permanently removed the automated update feature that caused the network interface reset.\n* We are rolling out an operating system upgrade across infrastructure hosts to permanently resolve the software defect that caused the driver to cease forwarding network traffic despite reporting a healthy link state.\n* We are increasing routing capacity and moving key network systems to standalone infrastructure. This will ensure that network routing remains fully independent and resilient during platform events.\n\nWe apologize for any impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users.\n\nIf you have further questions or concerns, please visit our [Support](https://support.anaplan.com/) website. We appreciate your patience during this incident and value the trust you place in Anaplan.","postmortem_body_last_updated_at":"2026-10-16T18:28:52.368Z","postmortem_ignored":false,"postmortem_published_at":"2026-10-16T18:28:52.368Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"us2: Data Center - US West","created_at":"2023-04-13T13:27:18.824Z","updated_at":"2026-11-07T20:00:07.531Z","position":2,"description":null,"showcase":false,"start_date":"2023-04-13T00:00:00.000Z","id":"n59gtvzcjln8","page_id":"h67slnm23cyy","group_id":null}]}]
}