On October 10, 2024, at 10:08 UTC, we became aware of an issue impacting Anaplan Google Cloud Public — Japan and Anaplan Google Cloud Public - U.S. East. As a result of this issue, customers were unable to open new workspaces — access to existing workspaces was unaffected. 

Our investigation identified that a release had been recently deployed to the problematic service. The content of the release was reviewed, and we identified that it included incorrect configuration. The configuration was corrected and deployed to the service, and full service was restored at 11:12 UTC. 

We have analyzed how the incorrect configuration was included in the release. We have identified a naming ambiguity in the naming of specific internal components. We are reviewing how these names can be simplified to reduce the likelihood of human error in future. 

 We sincerely apologize for the impact this has had on your business operations. We know these issues can cause trouble for your business and users. We are always improving our systems and procedures to prevent similar issues from happening again.      

 If you have any further questions or concerns, please contact Anaplan Customer Care. Thank you for your patience during this situation and thank you for being an Anaplan customer.