On 14 November 2019 at 00:45 UTC, Anaplan engineers were alerted to an issue causing some workspaces within our Frankfurt data center to become inaccessible. During a planned maintenance window from one of our third party network providers, changes were introduced that resulted in a loss of connectivity between the data center and the internet. Upon completion of the full vendor maintenance window, connectivity was restored and workspaces were confirmed as accessible.
We are working closely with our 3rd party vendors to ensure additional validation steps take place prior to making this type of change. Additionally, we will be updating our communication playbook internally to provide more transparency regarding the region impacted and the components affected.
We understand the impact this type of interruption can have on your experience and are committed to improving our process and vendor relationships to mitigate this type of issue in the future. We appreciate your patience and as always, thank you for being a valued Anaplan customer.