We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Posted Nov 19, 2024 - 20:14 UTC
Monitoring
Service has now been restored; you should now be able to resume normal activities.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Posted Nov 19, 2024 - 19:36 UTC
Update
Thank you for your patience as we continue to investigate this issue. We are seeing some integrations complete; however, overall performance is degraded. We are currently engaged in a deep dive of the infrastructure that underpins the service.
Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Posted Nov 19, 2024 - 19:13 UTC
Investigating
We are seeing reoccurrence of slowness in CloudWorks integrations.
Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Posted Nov 19, 2024 - 18:43 UTC
Monitoring
Service has now been restored; you should now be able to resume normal activities.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Posted Nov 19, 2024 - 18:25 UTC
Investigating
We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Posted Nov 19, 2024 - 18:14 UTC
This incident affected: Anaplan Data Center - Netherlands.