On November 19th, Anaplan engineers were alerted to an issue causing intermittent service availability for New UX services in our Virginia data center. This interruption in service was caused by a hardware failure, causing the services to go offline. Because of the way traffic is routed for these services, the availability of these services may have had little to no impact on customers. As soon as the failure was detected, services were automatically reassigned to a new host and access was confirmed restored.
We have investigated the cause of the hardware failure and identified steps to resolve this issue and mitigate future occurrences.
We understand the impact that this type of service interruption can have for our customers and are committed to streamlining this process to mitigate any future downtime. Thank you for being a valued Anaplan customer.