On April 17, 2024, at 19:42 UTC, we received an alert that a sub-component of the CloudWorks service wasn't operating as required. This impacted CloudWorks service on the Anaplan Data Center — U.S. East. The issue may have impacted integrations that were scheduled to run at 19:30 and 20:00 UTC. 

Our investigation identified that the impacted sub-component had encountered an error. To resolve the issue, the sub-component was scaled down and then scaled back up, and a rolling restart was performed on the associated sub-service. Service was restored at 20:09 UTC. Integrations that were impacted by this issue would be processed at their next scheduled run.  

To prevent a recurrence of this issue, we are in the process of improving the resource provisioning that resulted in the error. We have also implemented measures to restore service much quicker if a similar event were to occur to reduce the likelihood of customer impact.

We apologize for any impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users.  If you have further questions or concerns, please visit the Anaplan Support website. Thank you for your patience during this situation and thank you for being an Anaplan customer.