On 22nd November, from 10:45pm UTC to 5:00am UTC 23rd November Anaplan experienced a service disruption that prevented users from being able to receive password reset emails

An update was made to our environment that introduced a new mail IP address which was missing a necessary DNS record, causing it not to be accepted by some email services. Our engineers responded quickly to add the record and are working to restore the secure email relationship with our customers' email vendors.

We understand the impact to your business, particularly during critical financial and retailing periods, and appreciate your continued partnership and patience as we continuously improve the resilience of our platform. We sincerely thank you for being a valued Anaplan customer.