On October 1st we received reports of some customers unable to access Anaplan. A configuration change was made in our infrastructure. This interrupted the connection between two of our data centers. Once we were able to correct the configuration, customers were able to access the platform.
We understand the impact to your experience when these types of issues occur. As a result of these interruptions, we have put preventative measures in place on our network switches. We will continue to look at improving our systems and processes. We appreciate your patience, and as always thank you for being a valued Anaplan customer.