Platform Alerts
Incident Report for Anaplan
Postmortem

On October 21, 2024, at 02:40 UTC, we identified intermittent network communication errors across multiple services. This issue affected the following regions: Anaplan Data Center - US East, Anaplan Data Center - US West, Anaplan Data Center — Germany, Anaplan Data Center — Netherlands, Anaplan Google Cloud Public - US East, Anaplan Google Cloud Public — Japan, Anaplan Amazon Cloud Public — Europe, and Anaplan Amazon Cloud Public US.  

During the incident, customers experienced login failures on their first attempt. Customers could log in successfully upon refreshing the page.  

During our investigation of the errors, we discovered that an internal service was experiencing performance issues. Analysis of these issues identified that there was contention within an underlying resource that was affecting a subcomponent of the affected service. We moved the affected subcomponent to a different resource pool. The issue was fully resolved at 04:46 UTC.  

To prevent this from reoccurring, we are adjusting the resource requirements for the service. Alongside this, we are reviewing the configuration of the underlying resource to improve how services use it.  

We sincerely apologize for the impact this has had on your business operations. We know these issues can cause trouble for your business and users. We are always improving our systems and procedures to prevent similar issues from happening again.  

If you have any further questions or concerns, please contact Anaplan Customer Care. Thank you for your patience during this situation and thank you for being an Anaplan customer.

Posted Oct 23, 2024 - 17:55 UTC

Resolved
We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Posted Oct 21, 2024 - 11:05 UTC
Monitoring
Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Posted Oct 21, 2024 - 04:44 UTC
Update
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Posted Oct 21, 2024 - 04:08 UTC
Update
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Posted Oct 21, 2024 - 03:43 UTC
Update
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Posted Oct 21, 2024 - 03:10 UTC
Update
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Posted Oct 21, 2024 - 03:07 UTC
Investigating
We are currently investigating an issue resulting in customers experiencing intermittent slow performance on the Anaplan Platform.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Posted Oct 21, 2024 - 02:40 UTC
This incident affected: Anaplan Data Center - US East, Anaplan Data Center - US West, Anaplan Data Center - Netherlands, Anaplan Data Center - Germany, Anaplan Google Cloud Public - US East, Anaplan Google Cloud Public - Japan, and Anaplan Amazon Cloud Public - US.