On January 23, 2023, at approximately 18:10 UTC, we identified an issue in one of our data integration components that impacted our customers located in Germany and Netherlands. As a result, some customers in those regions experienced failures of their CloudWorks integrations.
Initial findings identified this issue was caused by a change made to our public IP address. We immediately reverted this change and service was restored at 19:27 UTC.
Further investigation revealed that CloudWorks’ integrations failed for customers in Netherlands and Germany who whitelist the external IP addresses for incoming traffic from Anaplan to their cloud instances.
To avoid a reoccurrence of this issue, we are adding additional steps to our current change process. We will also review how we communicate any expected changes to our external IP addresses to our customers.
We deeply apologize for the impact this had on your business operations. We understand the disruption these issues can cause to your business and users, and we are continuously strengthening our systems and procedures to avoid similar issues from happening again in the future.
If you have any further questions or concerns, please contact Anaplan Support. Thank you for your patience during this situation and thank you for being an Anaplan customer.