On March 10, 2025, at 16:04 UTC, we experienced a brief service disruption affecting the Anaplan platform. During this time, customers may have noticed slower response times or difficulty accessing the platform. Typically, refreshing the page restored normal functionality. This issue lasted 6 minutes, with full restoration by 16:10 UTC.
The following region(s) were affected:
Anaplan Data Center – US East
Anaplan Data Center – US West
Anaplan Data Center – Germany
Anaplan Data Center – Netherlands
Anaplan Google Cloud Public – US East
Anaplan Google Cloud Public – Japan
Anaplan Amazon Cloud Public – US
Anaplan Amazon Cloud Public – Europe
We investigated the cause of the issue and identified that an underlying infrastructure hardware component had become overloaded and wasn't functioning correctly. Although the component self-recovered, we removed it from service and replaced it with a new component to ensure platform stability.
To prevent a repeat of this issue, we're currently engaged in a detailed review of the infrastructure and our observability to ensure that we can identify issues before they impact the wider platform.
We apologize for any impact this might have had on your business operations. We’re continuously strengthening our systems and procedures to ensure we avoid future disruption to your business and users.
If you have further questions or concerns, please visit the Anaplan Support website. Thank you for your patience during this situation and thank you for being an Anaplan customer.