Platform Alerts

Incident Report for Anaplan

Postmortem

On February 3, 2025, at 17:07 UTC, our monitoring systems detected an issue affecting workspace loading in us7: Anaplan Amazon Cloud Public- US. This incident impacted 25 customer workspaces, which resulted in reduced performance when accessing these workspaces. 

During the initial investigation, we identified that the issue stemmed from two service components entering a degraded state. We performed a controlled restart of the two components, which successfully restored workspace performance at 17:22 UTC.  

We also implemented an improvement to the memory allocation for these service components, followed by a coordinated restart of all the related service components to enhance service resiliency.  

To prevent similar occurrences in the future, we will be improving our system monitoring capabilities and implementing additional automated alerts to provide early warning of potential degradation to these components. 

We understand these disruptions can have an impact on your business operations, and we apologize for any inconvenience caused. Our technical teams are committed to delivering a reliable service for all our customers. They will continue to monitor this situation closely to ensure sustained performance. 

If you have any further questions or concerns, please contact Anaplan Customer Care. Thank you for your patience during this situation and thank you for being an Anaplan customer.

Posted Feb 12, 2025 - 17:33 UTC

Resolved

We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Customer Care.
Posted Feb 03, 2025 - 17:48 UTC

Monitoring

Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Posted Feb 03, 2025 - 17:39 UTC

Update

We are continuing to investigate this issue.
Posted Feb 03, 2025 - 17:31 UTC

Investigating

We are currently investigating an issue resulting in some customers not being able to load models.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Posted Feb 03, 2025 - 17:28 UTC
This incident affected: us7: Anaplan Amazon Cloud Public - US.