On February 3, 2025, at 17:07 UTC, our monitoring systems detected an issue affecting workspace loading in us7: Anaplan Amazon Cloud Public- US. This incident impacted 25 customer workspaces, which resulted in reduced performance when accessing these workspaces.
During the initial investigation, we identified that the issue stemmed from two service components entering a degraded state. We performed a controlled restart of the two components, which successfully restored workspace performance at 17:22 UTC.
We also implemented an improvement to the memory allocation for these service components, followed by a coordinated restart of all the related service components to enhance service resiliency.
To prevent similar occurrences in the future, we will be improving our system monitoring capabilities and implementing additional automated alerts to provide early warning of potential degradation to these components.
We understand these disruptions can have an impact on your business operations, and we apologize for any inconvenience caused. Our technical teams are committed to delivering a reliable service for all our customers. They will continue to monitor this situation closely to ensure sustained performance.
If you have any further questions or concerns, please contact Anaplan Customer Care. Thank you for your patience during this situation and thank you for being an Anaplan customer.