Platform Alerts
Incident Report for Anaplan
Postmortem

On September 21, 2024, our internal monitoring system triggered an alert, indicating potential issues with PlanIQ Integrations in Anaplan Amazon Cloud – Europe and Anaplan Data Center - US East.

We conducted a thorough investigation into PlanIQ and confirmed that the service was running correctly. We also widened the search to upstream services to verify that they were performing correctly. Our investigations confirmed that the platform was healthy and stable, and we thus concluded that the original alert was a false positive.

We understand the disruption that issues can cause to your business and users. We therefore take all reports regarding platform health very seriously. Although we are pleased that there was no impact to the platform, we appreciate that the notification of potential disruption can be concerning. We are currently reviewing our alerting thresholds and approach when alerts are received to reduce the likelihood of disruptions of this type from happening again.

If you have any further questions or concerns, please contact Anaplan Customer Care. Thank you for your patience during this situation and thank you for being an Anaplan customer.

Posted Oct 01, 2024 - 16:35 UTC
Resolved
We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Posted Sep 21, 2024 - 09:41 UTC
Update
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 60 minutes as we work to resolve this issue as quickly as possible.
Posted Sep 21, 2024 - 09:22 UTC
Update
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Posted Sep 21, 2024 - 09:21 UTC
Update
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Posted Sep 21, 2024 - 08:34 UTC
Update
We are currently investigating an issue impacting customers’ ability to run PlanIQ integrations. Customer models should be unaffected by this issue and general business activities can continue.

We are working to resolve this issue as quickly as possible and will provide updates every 60 minutes or upon resolution.
Posted Sep 21, 2024 - 07:26 UTC
Update
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Posted Sep 21, 2024 - 07:19 UTC
Investigating
We are currently investigating an issue resulting in some customers not being able to load models.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Posted Sep 21, 2024 - 06:49 UTC
This incident affected: Anaplan Data Center - US East and Anaplan Amazon Cloud - Europe.
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