On September 21, 2024, our internal monitoring system triggered an alert, indicating potential issues with PlanIQ Integrations in Anaplan Amazon Cloud – Europe and Anaplan Data Center - US East.
We conducted a thorough investigation into PlanIQ and confirmed that the service was running correctly. We also widened the search to upstream services to verify that they were performing correctly. Our investigations confirmed that the platform was healthy and stable, and we thus concluded that the original alert was a false positive.
We understand the disruption that issues can cause to your business and users. We therefore take all reports regarding platform health very seriously. Although we are pleased that there was no impact to the platform, we appreciate that the notification of potential disruption can be concerning. We are currently reviewing our alerting thresholds and approach when alerts are received to reduce the likelihood of disruptions of this type from happening again.
If you have any further questions or concerns, please contact Anaplan Customer Care. Thank you for your patience during this situation and thank you for being an Anaplan customer.