On February 27, 2023, at approximately 20:08 UTC, we experienced a platform disruption on Anaplan Google Cloud - Dedicated, which impacted some of our customers’ ability to log in to the Anaplan Platform.

The preliminary investigation identified that the issue occurred following a Google Cloud major incident which was declared at around 13:00 UTC. This resulted in some of Anaplan’s services suffering a cascading effect and impacted one of our core services during its self-heal process which then become out of sync and resulted in errors being created in a sub-service. We were able to isolate the impacted sub-service and service was restored at 22:38 UTC.

To avoid a re-occurrence of the issue, we have made changes in the self-healing process to prevent a sync issue from re-occurring. In addition, we are adding additional alerting to identify similar issues before they result in customer impact. We sincerely apologize for any impact this had on your business operations. If you have any further questions, please contact Anaplan Support. Thank you for your patience during this situation and for being an Anaplan customer.

We deeply apologize for the impact this had on your business operations. We understand the disruption these issues can cause to your business and users, and we are continuously strengthening our systems and procedures to avoid similar issues from happening again in the future.

If you have any further questions or concerns, please contact Anaplan Support. Thank you for your patience during this situation, and thank you for being an Anaplan customer.