We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Posted Oct 27, 2026 - 15:41 UTC
Monitoring
Service has now been restored; you should now be able to resume normal activities.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Posted Oct 27, 2026 - 15:03 UTC
Update
Our Vendor have identified a third-party issue affecting some customers whose traffic passes through external vendor firewalls following recent firmware upgrades.
Impacted customers may observe the following behaviours: ERR_TIMED_OUT errors on standard HTTPS
Our teams are actively monitoring the vendor's remediation efforts to ensure services are fully stabilized.
We will provide further updates in 60 minutes or upon resolution.
Posted Oct 27, 2026 - 14:52 UTC
Identified
Our Vendor have identified a third-party issue affecting some customers whose traffic passes through external vendor firewalls following recent firmware upgrades.
Impacted customers may observe the following behaviours: ERR_TIMED_OUT errors on standard HTTPS
Our teams are actively monitoring the vendor's remediation efforts to ensure services are fully stabilized.
We will provide further updates in 60 minutes or upon resolution.
Posted Oct 27, 2026 - 13:39 UTC
Investigating
We are currently investigating an issue resulting in some customers experiencing issues when logging on to the Anaplan Platform.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Posted Oct 27, 2026 - 13:22 UTC
This incident affected: us1: Data Center - US East.