On February 24, 2023, at approximately 18:25 UTC, we experienced platform disruption across all regions, which impacted our customers’ ability to log in to the Anaplan Platform. Initial investigation identified that the issue resulted from a change performed by our vendor in preparation for a migration activity. Our vendor reverted the change, and at 19:06 UTC, service was restored.
Further investigation determined that the root cause was an incorrect configuration version inadvertently set by our vendor, as a result of human error. Extra precautions and additional steps, including improved change management process from our vendor, have been put in place to prevent a reoccurrence.
We sincerely apologize for any impact this had on your business operations. We understand the disruption these issues can cause to your business and users, and we are continuously strengthening our systems and procedures to avoid similar issues in the future. If you have any further questions, please contact Anaplan Support. Thank you for your patience during this situation and for being an Anaplan customer.