We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Posted Nov 13, 2024 - 14:10 UTC
Update
CloudWorks continues to function as expected. The integration backlog is processing and will take time to clear back to normal levels.
We are closely monitoring progress and will provide an update in 60 minutes or upon resolution.
Posted Nov 13, 2024 - 13:11 UTC
Monitoring
General CloudWorks performance has improved and the service now appears to be functioning as expected. Integration back log continues to take time to clear back to normal levels and we are closely monitor activity until it is complete.
We will provide an update in 30 minutes or upon resolution
Posted Nov 13, 2024 - 12:40 UTC
Update
We have adjusted how we have scaled the resources and are currently monitoring progress. We have seen improvements; however, we expect the integration back log to continue to take time to clear back to normal levels.
We are currently assessing further options and will provide an update in 30 minutes or upon resolution.
Posted Nov 13, 2024 - 12:03 UTC
Update
We are aware that some CloudWorks and PlanIQ integrations continue to run slowly in Anaplan Data Center - Netherlands. This is due to a build up of integrations while the platform was unavailable.
We have adjusted how we have scaled the resources and are currently monitoring progress. We will provide an update in 30 minutes or upon resolution.
Posted Nov 13, 2024 - 11:33 UTC
Update
We are aware that some integrations continue to run slowly in Anaplan Data Center - Netherlands. This is due to a build up of integrations while the platform was unavailable.
We have scaled up the resources to improve the overall processing time of integrations but have not seen any significant improvement. We are currently assessing further options and will provide an update in 30 minutes or upon resolution.
Posted Nov 13, 2024 - 11:02 UTC
Update
We are aware that some integrations continue to run slowly in Anaplan Data Center - Netherlands. This is due to a build up of integrations while the platform was unavailable.
We have scaled up the resources to improve the overall processing time of integrations and are currently monitoring progress.
We will provide a further update in 30 minutes or upon resolution.
Posted Nov 13, 2024 - 10:34 UTC
Update
Some integrations continue to run slowly in the following regions:
Anaplan Data Center - Netherlands
This is due to a build up of integrations while the platform was unavailable. We are currently processing the backlog and will provide a further update in 30 minutes or upon resolution.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support.
Posted Nov 13, 2024 - 10:04 UTC
Update
We are aware that some integrations continue to run slowly in the following regions:
Anaplan Data Center - Netherlands
This is due to a build up of integrations while the platform was unavailable. We are currently processing the backlog and will provide a further update in 30 minutes or upon resolution. Integrations in Anaplan Data Center - Germany are now running normally.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support.
Posted Nov 13, 2024 - 09:36 UTC
Identified
We are aware that some integrations are running slowly in the following regions: Anaplan Data Center - Netherlands Anaplan Data Center - Germany This is due to a build up of integrations while the platform was unavailable. We are currently processing the backlog and will provide a further update in 30 minutes or upon resolution. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support.
Posted Nov 13, 2024 - 09:12 UTC
Monitoring
Service has now been restored; you should now be able to resume normal activities.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Posted Nov 13, 2024 - 08:12 UTC
Update
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Posted Nov 13, 2024 - 07:38 UTC
Update
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Posted Nov 13, 2024 - 06:59 UTC
Update
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Posted Nov 13, 2024 - 06:30 UTC
Update
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Posted Nov 13, 2024 - 06:01 UTC
Update
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Posted Nov 13, 2024 - 05:29 UTC
Update
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Posted Nov 13, 2024 - 05:00 UTC
Update
We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Posted Nov 13, 2024 - 04:32 UTC
Investigating
We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Posted Nov 13, 2024 - 03:58 UTC
Monitoring
Service has now been restored; you should now be able to resume normal activities.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Posted Nov 13, 2024 - 02:45 UTC
Update
The investigation is still in progress as we see the issue is impacting customers’ ability to access the Anaplan Platform.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Posted Nov 13, 2024 - 02:25 UTC
Update
We still investigating the issue impacting customers’ ability to access the Anaplan Platform.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Posted Nov 13, 2024 - 02:03 UTC
Investigating
We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Posted Nov 13, 2024 - 01:47 UTC
This incident affected: Anaplan Data Center - US East, Anaplan Data Center - US West, Anaplan Data Center - Netherlands, Anaplan Data Center - Germany, Anaplan Google Cloud Public - US East, Anaplan Google Cloud Public - Japan, and Anaplan Amazon Cloud Public - US.