On March 18, 2025, at 12:44 UTC, we identified that new workspaces weren't being successfully provisioned. This issue affected customers in eu4: Anaplan Amazon Cloud Public – Europe. Any workspaces already loaded were unaffected.
The issue subsided during our investigation – full service was restored at 13:20 UTC. It was subsequently identified that the infrastructure layer had lost connection to the cloud. Further investigation identified logs indicating a maintenance activity by our cloud provider had taken place.
At 16:45 UTC, we identified degraded performance when provisioning new workspaces. This issue affected customers in eu3: Anaplan Amazon Cloud – Europe, and eu4: Anaplan Amazon Cloud Public – Europe. Any workspaces already loaded were unaffected.
We identified that another maintenance activity had taken place. Additionally, we found that a provisioning component was hitting a resource limit, which was affecting performance. We increased resources and the component recovered, restoring the platform at 17:08 UTC.
We've completed a thorough review of the incidents and identified that the provisioning component wasn't sufficiently resourced to tolerate the maintenance activity. We have committed additional resources to the component and rolled this change out to all relevant regions. We are also reviewing our recovery procedures to respond faster should similar situations arise in the future.
We apologize for any impact this might have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruption to your business and users.
If you have further questions or concerns, please visit our Anaplan Support website. Thank you for your patience during this situation and thank you for being an Anaplan customer.