On March 12, 2023, at approximately 05:33 UTC, our alerting highlighted a connectivity issue impacting our Cloudworks service. As a result, scheduled Cloudworks integrations from Anaplan Data Center – Germany would have been delayed during this time.

Initial findings suggested that an increase in utilization on an underlying component resulted in the connectivity issue. The component was restarted, and service was restored as 06:59 UTC. Further investigation identified that the cause of the increased utilization was an internal process that was recently added.

To avoid a reoccurrence of this issue, we have disabled the internal process and are introducing additional measures and alerts to capture events of this type, before any adverse impact to the Cloudworks integrations.

We deeply apologize for the impact this had on your business operations. We understand the disruption these issues can cause to your business and users, and we are continuously strengthening our systems and procedures to avoid similar issues from happening again in the future.

If you have any further questions or concerns, please contact Anaplan Support. Thank you for your patience during this situation and thank you for being an Anaplan customer.