Platform Alerts

Incident Report for Anaplan

Postmortem

On March 3, 2026, at 14:20 UTC, customers in our us1: Data Center - US East, us2: Data Center - US West, eu1: Data Center - Netherlands, and eu2: Data Center - Germany regions experienced issues with CloudWorks™ integrations. Customers experienced varying levels of impact depending on how frequently their integrations ran and when those runs occurred during the recovery period. 

Root cause 

During a CloudWorks update on March 3, a background process used for previous maintenance work was unintentionally triggered. This process cleared workflow configuration records from a back-end system. The workflow files remained intact, but the system needed to rebuild the configuration records before integrations could run. 

Recovery 

Our engineering team identified the issue and took immediate action across all affected regions: 

  • us2: Data Center - US West - The system self-recovered as the workflow configuration records were rebuilt automatically. Resolved at 15:30 UTC. 

  • eu1: Data Center - Netherlands - We ran a manual synchronization process to restore the missing workflow configuration records. Resolved at 18:08 UTC. 

  • eu2: Data Center - Germany - We adjusted system settings and increased processing capacity to accelerate recovery. Resolved at 19:21 UTC. 

  • us1: Data Center - US East - We applied multiple configuration changes and scaled our processing systems to handle the restoration workload. Resolved at 01:08 UTC on March 4. 

Corrective and preventative actions 

We are implementing the following actions to prevent recurrence: 

  • We have deactivated the maintenance process that caused this issue and updated our procedures to ensure it only runs when explicitly needed. This prevents workflow configuration records from being cleared unintentionally. 

  • We are implementing additional monitoring and alerts to detect when workflow configuration records are missing or incomplete. This enables us to identify and restore CloudWorks integrations before customers are impacted. 

  • We are creating detailed recovery procedures for our teams to follow if similar configuration issues occur in the future. This enables faster restoration of CloudWorks integrations across all regions. 

  • We are conducting a comprehensive assessment of our back-end systems to optimize how they handle configuration record restoration. This reduces recovery time if similar rebuilding processes are needed in the future. 

We apologize for the impact this issue has had on your operations. We are committed to the improvements outlined above to prevent similar disruptions. If you have questions or concerns, please contact our Support team.

Posted Mar 12, 2026 - 17:16 UTC

Resolved

We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Posted Mar 04, 2026 - 01:01 UTC

Monitoring

We are pleased to report significant progress in us1: Data Center - US East. Integrations are now processing as expected, and you should be able to resume normal activities.

Our team continues to monitor the platform closely to ensure stability and confirm full service restoration.

We understand the impact this has had on your integrations and processes, and we sincerely appreciate your patience throughout this incident.

Next Steps: We will provide a final update once monitoring is complete and we have confirmed this issue is fully resolved.
Posted Mar 03, 2026 - 23:04 UTC

Update

We are pleased to report significant progress in us1: Data Center - US East. Integrations are now processing as expected, and you should be able to resume normal activities.

Our team continues to monitor the platform closely to ensure stability and confirm full service restoration.

We understand the impact this has had on your integrations and processes, and we sincerely appreciate your patience throughout this incident.

Next Steps: We will provide a final update once monitoring is complete and we have confirmed this issue is fully resolved.
Posted Mar 03, 2026 - 23:04 UTC

Update

We're pleased to report that us1: Data Center - US East is showing improvement. CloudWorks integrations are now processing, though you may experience slight delays in processing times.

We understand the impact this has had on your integrations and processes, and we sincerely appreciate your patience as we work toward full resolution.

Next Update: We will provide our next update in 60 minutes or upon confirmation of complete service restoration.
Posted Mar 03, 2026 - 22:04 UTC

Update

We have successfully restored service in eu2: Data Center - Germany, CloudWorks Integrations are now progressing as expected.

us1: Data Center - US East remains degraded, and our team continues focused restoration efforts.

We will continue monitoring eu2: Data Center - Germany closely to ensure stability while working to restore us1: Data Center - US East.

We appreciate your patience as we work to resolve this issue.

Next Update: We will provide our next update in 60 minutes or upon service restoration in us1: Data Center - US East.
Posted Mar 03, 2026 - 21:00 UTC

Update

While we have made progress with restoration efforts in eu2: Data Center - Germany and us1: Data Center - US East, both regions continue to experience issues with CloudWorks integrations.

Our team is actively working to resolve the persistent errors and restore full service functionality.

We appreciate your patience as we work to resolve this issue.

Next Update: We will provide our next update in 60 minutes or upon service restoration.
Posted Mar 03, 2026 - 19:57 UTC

Update

We have determined the likely cause of this issue. Our technical team is currently focused on restoring full service as quickly as possible. While we do not have an estimated resolution time at this moment, we will continue to provide updates as progress is made.

We will provide further updates in 60 minutes or upon resolution.
Posted Mar 03, 2026 - 18:59 UTC

Update

Our team has identified the probable root cause and is prioritizing service restoration. An estimated time to resolution is not yet available.

Operational: EU1 and US2 regions have been restored to full service.

Degraded: EU2 and US1 regions remain impacted and under active remediation.

While EU1 was initially resolved, subsequent validation revealed EU2 is not performing as expected. We have reclassified EU2 as degraded and our team continues focused restoration efforts for both EU2 and US1.

Next update will be provided in 30 minutes or upon service restoration.
Posted Mar 03, 2026 - 18:28 UTC

Update

We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Posted Mar 03, 2026 - 17:55 UTC

Update

We are actively engaged with our technical experts to restore full service functionality as quickly as possible.

Current Impact:
CloudWorks integration capabilities are affected

Timeline:
A resolution timeframe is not yet available. Our next status update will be shared in 30 minutes, or sooner if service is restored.
Posted Mar 03, 2026 - 17:28 UTC

Update

We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible in us1: Data Center - US East and eu1: Data Center - Netherlands.

This issue is impacting customers’ ability to run CloudWorks integrations in the affected regions.

Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Posted Mar 03, 2026 - 16:59 UTC

Update

We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible.

We have restored cloudworks integrations for the below regions -
eu2: Data Center - Germany
us2: Data Center - US West

We are now remaining focused on completing recovery action on -

us1: Data Center - US East
eu1: Data Center - Netherlands

Currently, we do not have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Posted Mar 03, 2026 - 16:29 UTC

Update

We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Posted Mar 03, 2026 - 15:49 UTC

Identified

We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Posted Mar 03, 2026 - 15:20 UTC

Investigating

We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Posted Mar 03, 2026 - 14:50 UTC
This incident affected: us1: Data Center - US East, us2: Data Center - US West, eu1: Data Center - Netherlands, and eu2: Data Center - Germany.
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