On August 08, 2024, at 11:48 UTC, our internal alerting revealed an issue in Anaplan Google Cloud Public — Canada. The issue resulted in customers not being able to access the Anaplan platform.  

Our investigation found that an internal service was unable to connect to a backend component. We ran a task to restore connection, and access was restored at 12:24 UTC.   

Further investigation identified that a script didn't complete an operation as expected during a change window. To prevent this from reoccurring, we have changed the script to retry the specific operation. We are also incorporating additional steps to the testing procedure and our health checks upon completion of this type of change.  

We sincerely apologize for the impact this has had on your business operations. We understand the disruption these issues can cause to your business and users. We are continuously strengthening our systems and procedures to avoid similar issues from happening again.  

If you have further questions or concerns, please visit the Anaplan Support website. Thank you for your patience during this situation and thank you for being an Anaplan customer.