On October 30, 2023, at 20:03 UTC, we identified an issue that was causing new authentication requests to fail when using the Anaplan platform across all regions. Customers already logged in to the Anaplan platform were not impacted.

Initial investigation identified that our third-party vendor, Cloudflare, was experiencing an outage that was impacting their customers across multiple regions. Cloudflare confirmed that the issue was resolved at 20:35 UTC. Once we completed internal testing to confirm that new authentication requests were working, we confirmed that service was restored by 20:50 UTC.

We apologize for any impact this issue might have had on your business operations. We’re working closely with our vendor to ensure they conduct the necessary mitigation to prevent such an outage in the future.

If you have further questions or concerns, please visit our Anaplan Support website. Thank you for your patience during this situation and thank you for being an Anaplan customer.