Platform Alerts
Incident Report for Anaplan

On September 12, 2023, at 09:51 UTC, we observed that customers in Anaplan Data Center - Netherlands were experiencing degraded performance while using certain features within their New User Experience (NUX) pages.

A rolling restart was performed on one of the underlying components. This restart appeared to resolve the degraded performance at 11:13 UTC. However, investigation was still progressing.

The degraded performance resurfaced at 13:40 UTC. Further investigation identified that there was an unusual increase in memory utilization within an underlying service. We increased memory to support the rise in utilization and restored service at 14:41 UTC.

To avoid a reoccurrence of this particular issue, we're now reviewing a recent change that has been linked to the increase in memory utilization. We've also added further monitoring that will allow us to identify this type of issue earlier and minimize any impact on our customers.

We apologize for any impact this issue might have had on your business operations. We're continuously strengthening our systems and procedures to ensure we avoid future disruption to your business and users.

If you have further questions or concerns, please visit our Anaplan Support website. Thank you for your patience and for being an Anaplan customer.

Posted Sep 18, 2023 - 18:13 UTC

We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Posted Sep 12, 2023 - 14:50 UTC
Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Posted Sep 12, 2023 - 14:41 UTC
We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Posted Sep 12, 2023 - 14:12 UTC
We are currently investigating a reoccurrence of the earlier issue, resulting in customers experiencing degraded performance when using some functionalities within the New User Experience (NUX) pages.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Posted Sep 12, 2023 - 13:43 UTC
This incident affected: Anaplan Data Center - Netherlands.