On April 4, 2024, at approximately 16:07 UTC, we identified an issue with import functionality. Further investigation highlighted that, although data import jobs were completing successfully, the data was missing. This issue impacted all Anaplan data centers. 

We identified that the issue was caused by a change made to the impacted service, earlier in the day. The change was immediately rolled back, and full service was restored at 16:25 UTC. 

We have closely examined the change and established why this loss of functionality was not identified during the post change testing. As a result, we are implementing additional steps to the testing process to prevent recurrence of this issue. 

We sincerely apologize for the impact this had on your business operations. We understand the disruption these issues can cause to your business and users, and we are continuously strengthening our systems and procedures to avoid similar issues from happening again. 

If you have any further questions or concerns, please contact Anaplan Support. Thank you for your patience during this situation and thank you for being an Anaplan customer.