On November 21 at 20:22 UTC, Anaplan engineers were alerted to a network connectivity issue in our Santa Clara data center. We were able to quickly determine that the connection between two of our data centers was failing. This caused workspaces in our Santa Clara data center to become unavailable.
Our engineers were able to identify packet drops in network traffic during this time and we are working closely with our third-party network providers to better understand the root cause of this degradation in performance. Anaplan engineers are closely monitoring network traffic and hardware to ensure no further issues arise.
We understand the impact to your experience when these types of issues occur, and we are working diligently to improve our systems and processes to avoid further issues. We appreciate your patience, and as always thank you for being a valued Anaplan customer.