Platform Alerts

On February 3, 2026, at 12:05 UTC, a small number of customers may have started to experience intermittent and transient issues, such as delays or errors when attempting to open their models. Our monitoring indicated that while multiple regions had the potential to be affected, the actual impact on customers was limited in scope and duration.

Root Cause

A scheduled platform update revealed an edge case in an internal service that manages workspace allocation. This condition caused the system to incorrectly identify and delete an active and essential configuration file. This prevented some customer workspaces from starting and made them temporarily unavailable.

Recovery

Our technical teams detected the issue via automated monitoring and took immediate action:

• Paused the release to prevent any further impact.
• Disabled the automated processes that were triggering the issue and began a coordinated effort to restore the deleted configuration files across all production regions.
• Implemented safeguards to protect active configuration files from deletion until a permanent fix was implemented two days later.

By 15:03 UTC, customer-facing impact was mitigated, and full platform stability was restored by 17:30 UTC.

Corrective and Preventative Actions

We have completed the following actions to prevent recurrence:

• Fixed the root cause: We identified and resolved the condition in our workspace allocation service on February 5, 2026.
• Updated release procedures: We have updated our pre-production environments and release validation checks to better simulate the specific conditions that led to this incident, improving our ability to detect and prevent such edge cases in the future.

We apologize for any impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users.

If you have further questions or concerns, please visit our Support website. We appreciate your patience during this incident and value the trust you place in Anaplan.