On April 30, 2025, at 16:24 UTC, we received alerts indicating degraded performance. During the incident, customers may have noticed slower loading times when logging in and using the platform.
This issue affected the following regions:
We identified that an infrastructure component wasn’t functioning correctly. All subcomponents were migrated to healthy components, and performance started to improve. Full service was restored at 16:40 UTC.
Anaplan is currently engaged in a program of work to refresh our infrastructure hardware to improve overall performance and resilience. This work is due to be completed over the next few months. The faulty component relating to this incident has been replaced.
We apologize for any disruption this may have caused to your business. We are committed to improving the reliability of our services. If you have any further questions or concerns, please visit our Support website. Thank you for your patience during this incident and thank you for being an Anaplan customer.