On September 12, 2023, at 09:51 UTC, we observed that customers in Anaplan Data Center - Netherlands were experiencing degraded performance while using certain features within their New User Experience (NUX) pages.
A rolling restart was performed on one of the underlying components. This restart appeared to resolve the degraded performance at 11:13 UTC. However, investigation was still progressing.
The degraded performance resurfaced at 13:40 UTC. Further investigation identified that there was an unusual increase in memory utilization within an underlying service. We increased memory to support the rise in utilization and restored service at 14:41 UTC.
To avoid a reoccurrence of this particular issue, we're now reviewing a recent change that has been linked to the increase in memory utilization. We've also added further monitoring that will allow us to identify this type of issue earlier and minimize any impact on our customers.
We apologize for any impact this issue might have had on your business operations. We're continuously strengthening our systems and procedures to ensure we avoid future disruption to your business and users.
If you have further questions or concerns, please visit our Anaplan Support website. Thank you for your patience and for being an Anaplan customer.