Following the most recent release, we received reports of customers being unable to access or open their models. Our engineers were notified, and their investigation determined that a change implemented with the release was the cause. The change was rolled back, and once complete, we were able to confirm that users were able to access their models.
We understand the impact to your experience when these types of issues occur, and we are working diligently to improve our systems and processes to avoid further issues. We appreciate your patience, and as always thank you for being a valued Anaplan customer.