Unplanned Outage
Incident Report for Anaplan
Postmortem

On June 9th at 6:49pm UTC, Anaplan engineers were alerted to an issue where users were unable to use the Administration feature. While we continue to work diligently on an extensive investigation in partnership with our external vendors, we are unable to conclude a root cause as of today. 

The investigation is ongoing, and to help mitigate the impact of this type of issue in the future, additional alerting has been put in place that will help us identify the issue more quickly to reduce the impact. 

We understand the impact that this type of interruption can have on your experience, and we are working hard to improve our systems and processes to help prevent this from occurring again. We appreciate your understanding, and we thank you for being a valued Anaplan customer. 

*Please note that this page will be updated with additional root cause analysis as the ongoing investigation is completed.

Posted Jun 29, 2021 - 20:54 UTC
Resolved
Our engineers have restored service to the Anaplan platform. You should now be able to resume normal activities. We will continue to monitor the situation to ensure no additional issues arise. If you have any questions, concerns, or continue to receive errors, please don't hesitate to contact us at support@anaplan.com. Once again, we are extremely appreciative of your patience and understanding.
Posted Jun 09, 2021 - 23:01 UTC
Update
We are diligently working to restore services related to the use of Administration, all other features and functions are not impacted. Additional updates will be posted to this page until service is restored or there is an estimated time to resolution.
Posted Jun 09, 2021 - 21:59 UTC
Update
We are diligently working to restore service related to recent customer reported issues. Additional updates will be posted to this page until service is restored or there is an estimated time to resolution.
Posted Jun 09, 2021 - 21:14 UTC
Update
We are diligently working to restore service related to recent customer reported issues. Additional updates will be posted to this page until service is restored or there is an estimated time to resolution.
Posted Jun 09, 2021 - 20:44 UTC
Update
We have identified the issue preventing customers accessing the Anaplan Platform. Our engineers are actively working to restore service and determine the root cause. Updates will be posted to this page as they become available.
Posted Jun 09, 2021 - 20:15 UTC
Identified
Thank you for your patience as we continue to investigate reports of Anaplan accessibility issues. If you continue to experience issues please don’t hesitate to contact us at support@anaplan.com.
Posted Jun 09, 2021 - 19:46 UTC
Investigating
Thank you for your patience as we continue to investigate reports of Anaplan accessibility issues. If you continue to experience issues please don’t hesitate to contact us at support@anaplan.com.
Posted Jun 09, 2021 - 19:44 UTC
Update
We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Posted Jun 09, 2021 - 19:15 UTC
Identified
We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Posted Jun 09, 2021 - 19:11 UTC
Investigating
We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Posted Jun 09, 2021 - 18:49 UTC
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