On September 16,2024 at 05:04 UTC, we became aware of an issue impacting Anaplan Data Center — Netherlands, Anaplan Data Center - U.S. East, and Anaplan Data Center — U.S. West. The issue resulted in some customers not being able to access models.
Our analysis revealed that the problem was caused by a Cloudflare service issue. The vendor implemented a fix to address the outage and service was restored at 06:26 UTC. We are working with Cloudflare to understand the root cause and mitigation actions as part of this issue.
We sincerely apologize for the impact this has had on your business operations. We know these issues can cause trouble for your business and users. We are always improving our systems and procedures to prevent similar issues from happening again.
If you have any further questions or concerns, please contact Anaplan Customer Care. Thank you for your patience during this situation and thank you for being an Anaplan customer.