On July 26, 2024, at 19:37 UTC, we identified that it was not possible to open models in Anaplan Google Cloud Public - U.S. East. Models that were already open were not impacted by this issue. 

Our investigation found that a change had been made to a subcomponent earlier that day to offset a bug in a third-party software. The change had a misconfiguration in the permissions, which caused the incident. The permissions were corrected, and the issue was resolved at 20:15 UTC. 

To prevent this from reoccurring, we have updated the change procedure to add an additional step to ensure further due diligence. We are also working with the third-party vendor to address the underlying bug. This will remove the requirement for additional configuration on the affected subcomponent. 

We apologize for any impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users. 

If you have further questions or concerns, please visit the Anaplan Support website. Thank you for your patience during this situation and thank you for being an Anaplan customer.