On April 13, 2023, at approximately 09:07 UTC, we identified an issue with
an internal communication service. This resulted in some customers
experiencing login issues and degraded performance when accessing the
Initial findings suggested that the internal communication service had lost
connection with another component. The service self-recovered and
was restored at 09:20 UTC.
Further investigations identified that the issue originated from a recent
change to the impacted service. As a result, the change was rolled back. To
avoid a reoccurrence of this issue, we are closely examining the change to
identify the underlying cause and implementing additional steps to the
We sincerely apologize for the impact this had on your business
operations. We understand the disruption these issues can cause to your
business and users, and we are continuously strengthening our systems and
procedures to avoid similar issues from happening again.
If you have any further questions or concerns, please contact Anaplan Support.
Thank you for your patience during this situation and thank you for being an