Platform Alerts
Incident Report for Anaplan

On April 13, 2023, at approximately 09:07 UTC, we identified an issue with
an internal communication service. This resulted in some customers
experiencing login issues and degraded performance when accessing the
Anaplan Platform.

Initial findings suggested that the internal communication service had lost
connection with another component. The service self-recovered and
was restored at 09:20 UTC.

Further investigations identified that the issue originated from a recent
change to the impacted service. As a result, the change was rolled back. To
avoid a reoccurrence of this issue, we are closely examining the change to
identify the underlying cause and implementing additional steps to the
testing process.

We sincerely apologize for the impact this had on your business
operations. We understand the disruption these issues can cause to your
business and users, and we are continuously strengthening our systems and
procedures to avoid similar issues from happening again.

If you have any further questions or concerns, please contact Anaplan Support.
Thank you for your patience during this situation and thank you for being an
Anaplan customer.

Posted Apr 18, 2023 - 15:00 UTC

We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Posted Apr 13, 2023 - 09:44 UTC
Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Posted Apr 13, 2023 - 09:20 UTC
We are currently investigating an issue resulting in some customers experiencing issues when logging on to the Anaplan Platform.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Posted Apr 13, 2023 - 09:07 UTC