Unplanned Outage
Incident Report for Anaplan
Postmortem

On Sept 12, Anaplan experienced a network interruption that impacted a small subset of Anaplan users. Investigations have shown that the interruption was caused by a hardware failure within the network of our Santa Clara Datacenter provider. Our provider resolved the issue and implemented mitigation plans to reduce any future disruption by a similar issue.

We understand the impact to your experience when these types of issues occur, and we are continuing to work both internally and with our providers to improve our systems and processes to avoid further issues. We appreciate your patience, and as always thank you for being a valued Anaplan customer.

Posted Sep 24, 2021 - 16:41 UTC
Resolved
We have confirmed with customers that the Anaplan platform is now accessible. We apologize for any inconvenience that this issue may have caused. We appreciate your patience while we document a comprehensive root cause analysis. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com.
Posted Sep 12, 2021 - 15:48 UTC
Update
We are continuing to investigate issues regarding Anaplan accessibility. We are working directly with our vendor and are awaiting the results of investigations into the underlying cause. This incident impacts a subset of our features, notably Predictive Insights and some other cloud services.

We will update our status page once service has been restored. If you have any further questions, concerns, or continue to receive an error, please don't hesitate to contact us at support@anaplan.com. Thank you for bearing with us.
Posted Sep 12, 2021 - 14:38 UTC
Update
We are diligently working to restore service related to recent customer reported issues. Additional updates will be posted to this page until service is restored or there is an estimated time to resolution.
Posted Sep 12, 2021 - 13:50 UTC
Identified
We have identified the issue preventing customers accessing the Anaplan Platform. Our engineers are actively working to restore service and determine the root cause. Updates will be posted to this page as they become available.
Posted Sep 12, 2021 - 13:21 UTC
Update
Thank you for your patience as we continue to investigate reports of Anaplan accessibility issues. If you continue to experience issues please don’t hesitate to contact us at support@anaplan.com.
Posted Sep 12, 2021 - 12:46 UTC
Investigating
We are continuing to investigate the reported issues regarding Anaplan accessibility. We will provide regular updates on this page as we diligently work to resolve this issue(s). Please contact Anaplan Customer Care at support@anaplan.com if you continue to experience issues. Thank you for bearing with us.
Posted Sep 12, 2021 - 12:16 UTC
Update
We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Posted Sep 12, 2021 - 11:45 UTC
Identified
We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Posted Sep 12, 2021 - 11:43 UTC
Investigating
We are receiving reports of our customers experiencing issues accessing the Anaplan platform. Our engineers are aware and actively investigating. We will provide regular updates on this page until the issues are resolved. We apologize for the inconvenience this may be causing and appreciate your patience.
Posted Sep 12, 2021 - 10:59 UTC
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