Platform Alerts
Incident Report for Anaplan
Resolved
A number of our users were affected by a disruption to email. At 10:00 GMT our engineers were able to rectify the issue for a majority of those affected. At 14:20 GMT our engineers were able to rectify the issue for the remaining users.

Our engineers are in the process of performing further investigation to understand root cause.

We will provide you an update as we have additional information. If you have any questions or concerns, please reach out to us at support@anaplan.com. We apologize for any inconvenience this may have caused.

Regards,
The Anaplan Team
Posted Nov 23, 2021 - 07:49 PST
Update
Our engineers were able to rectify the service disruption and are in the process of performing further monitoring to ensure there are no further issues.

We will provide you an update as we have additional information. If you have any questions or concerns, please reach out to us at support@anaplan.com. We apologize for any inconvenience this may have caused.

Regards,
The Anaplan Team
Posted Nov 23, 2021 - 06:59 PST
Update
Our engineers have reduced the impact of the issue. They are continuing to monitor the reported service interruption and are determining a best path to resolution. We will continue to keep you updated as more information becomes available. If you have any questions or concerns, please contact Anaplan support at support@anaplan.com.

Regards,
The Anaplan Team
Posted Nov 23, 2021 - 04:35 PST
Monitoring
Our engineers have reduced the impact of the issue. They are continuing to monitor the reported service interruption and are determining a best path to resolution. We will continue to keep you updated as more information becomes available. If you have any questions or concerns, please contact Anaplan support at support@anaplan.com.

Regards,
The Anaplan Team
Posted Nov 23, 2021 - 03:35 PST
Investigating
Our engineers are continuing to investigate the current reported service interruption and are determining a best path to resolution. We will continue to keep you updated as more information becomes available. If you have any questions or concerns, please contact Anaplan support at support@anaplan.com.

Regards,
The Anaplan Team
Posted Nov 23, 2021 - 02:07 PST
Identified
We have isolated the components impacted by the reported service interruption and have all engineers actively working to restore service to the Anaplan platform. A quick resolution is our top priority and we are committed to further investigating the root cause of this issue. We apologize for any inconvenience that this may have caused and appreciate your continued patience while we work toward a resolution. Thank you for being a valued Anaplan customer.
Posted Nov 23, 2021 - 01:27 PST
This incident affected: Anaplan Platform US-1, Anaplan Platform EU-2, Integration and Extensions, Anaplan Google Cloud – US, Anaplan Google Cloud – Japan, and Anaplan Amazon Cloud – US.