On 23rd November, from 1am UTC to 7am UTC Anaplan experienced service disruption that resulted in users being unable to receive password reset emails, following up from an earlier incident of the same nature.The introduction of a new mail IP address had earlier caused issues due to a missing DNS record which caused it not to be accepted by some email services. Although this issue was identified and rectified, further issues were subsequently seen due to this newly introduced IP not being recognized by a specific email provider. Our engineers worked with our provider to troubleshoot the issue.
This issue was corrected in conjunction with the provider in question and service restored.We understand the impact to your business, particularly during critical financial and retailing periods, and appreciate your continued partnership and patience as we continuously improve the resilience of our platform. We sincerely thank you for being a valued Anaplan customer.