Following the most recent platform release, Anaplan support received reports of customers being unable to access or open their models. Our engineers were notified, and their investigation determined that a configuration change implemented with the release needed to be rolled back. Once the rollback was complete, we were able to confirm that users were able to access their models.

We have identified the necessary actions to prevent this situation from occurring in the future. We understand the impact to your experience when these types of issues occur, and we are working diligently to improve our systems and processes to avoid further issues. We appreciate your patience, and as always thank you for being a valued Anaplan customer.